Summary
Overview
Work History
Education
Skills
Industry-Specific Systems & Digital Tools
References
Timeline
Generic

Trina Lutfa

Rockdale,Australia

Summary

Global Forwarding Agent with expertise in cost analysis and customer service. Demonstrated success in improving operational efficiency and addressing complex logistics issues. Strong track record in client relationship management and team leadership, ensuring timely deliveries and compliance. Proven ability to exceed sales targets and expand market share while fostering customer loyalty.

Overview

7
7
years of professional experience

Work History

Global Forwarding Agent

C H Robinson
04.2022 - 03.2025
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
  • Obtain freight quotes from forwarders for ad-hoc import/export needs and collaborate with internal teams to prepare necessary export documentation.
  • Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
  • Maintain and build great relationships with the clients, responding timely and following up on issue resolution.
  • Provide reporting and documentation support to internal and external customers.
  • Oversee freight costs and approve invoices to ensure alignment with budgetary constraints.
  • Analyse and compare freight rates from various carriers for imports and exports across different destinations.
  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

NSW Transport Planner

Savino Del Bene
10.2020 - 04.2022
  • Responsible for the activities associated with the transportation of Import AIR/SEA shipments.
  • Optimize transport planning in the most efficient way for customer and stakeholders.
  • Maintain proper and accurate Pre-Shipment and Post-shipment Administration, Tracking details and POD.
  • Investigate, escalate Over, short, and damaged shipment issues.
  • Handle damage and loss claims.
  • Assists in troubleshooting and resolving safety, service, and operational issues.
  • Liaise with the account managers and the customs team to understand requirements re clearance and delivery.
  • Monitor airfreight capacity, stock levels, transit times, loading schedules, transport costs, and storage availability.
  • Identify and implement improvements in outbound logistics to lower costs, reduce transit times, or enhance operational capacity.
  • Stakeholder management; adequately and proactively inform Customer Service departments, Global Service Centres and suppliers.

Airfreight Billing Operator

DHL Global Forwarding
02.2020 - 07.2020
  • Utilize systems to gather, validate and create shipment billing files; transfer data between systems and generate payments when required.
  • Research, resolve and communicate via system notes any issues pertaining to the billing of a file.
  • Review and validate accounting related to clients, including credit terms, invoice to party, proper charge codes, and billing packet requirements.
  • Manage company accounting to assure proper management of duty discrepancy, outlay fees, and financial related items.
  • Manage the customs duty accounts and duty statement processes to ensuring compliance, timely authorization of payments, and completion of all record keeping requirements.
  • Assist Managers in financial management and reporting activities.
  • Compile, verify and finalize customs invoices.

Import Customer Service

Geodis Australia Pty Ltd
01.2019 - 02.2020
  • Manage and coordinate the movement of customer goods.
  • Job registrations and obtaining / preparing necessary documents for customs clearance.
  • Filter and organize documents, prepare SOP and send them to BPO for data processing.
  • Address any inquiries and questions related to financial operations.
  • Monitor cargo availability, communicate all delays and issues to customer Shipment bookings and management of carrier allocations.
  • Tracking shipments and ensure they are released to Geodis for clearance with minimal delays.
  • Run commentary in EDI to ensure customers have correct details on their live websites.
  • Process EFT and ComPay Payment to carrier, shipping line and report related vendors.
  • Liaise with overseas offices to arrange shipping, etc.
  • Raise invoices to customers (Customized Invoices/Consolidation Invoices).
  • Coordinate air and sea freight customs clearance and deliveries.

Sales Expert

David Jones
11.2017 - 01.2019
  • Communicate product information and ongoing promotions to the customer.
  • Attend customer query and provide expert style consultation.
  • Keep regular update with ongoing fashion and style trends.
  • Fits and sells shoes, boots, and other footwear: Ascertains style and colour of shoe customer wishes.
  • Asks customer shoe size or measures customer's foot, using measuring device.
  • Stock count, Tagging and labelling products and general stock report to the manager.
  • Attend customer calls and helping them with the ordering process over phone.

Education

BBA - Business Administration

BRAC UNIVERSITY
BANGLADESH
05-2017

Skills

  • Learning agility
  • Cost management analysis
  • Problem-solving expertise
  • Collaborative leadership
  • Outstanding customer service
  • Multitasking proficiency

Industry-Specific Systems & Digital Tools

Microsoft Office, CargoWise, Navisphere, 1-Stop, ICS, Logis, Expedient, Compay, EFT,  Containerchain, Mobiledock, DAFF biosecurity portal,

References

References available upon request.

Timeline

Global Forwarding Agent

C H Robinson
04.2022 - 03.2025

NSW Transport Planner

Savino Del Bene
10.2020 - 04.2022

Airfreight Billing Operator

DHL Global Forwarding
02.2020 - 07.2020

Import Customer Service

Geodis Australia Pty Ltd
01.2019 - 02.2020

Sales Expert

David Jones
11.2017 - 01.2019

BBA - Business Administration

BRAC UNIVERSITY

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