Patrina Malopito
MOLENDINAR
Summary
Reliable business professional with experience in leadership, project management, process improvement and community services engagement.
Overview
15
15
years of professional experience
Work History
Team Leader
The Salvation Army Gold Coast Recovery Services
11.2019 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Oversight of service delivery of intake and assessment/community program for Alcohol and Addiction withdrawal unit and rehabilitation service.
- Supervision and training of staff
- Professional development and continuous improvement accountabilities of case managers
- Financial reporting and budgeting
- Outcomes and service delivery reporting
- Recruitment
- Occupational health and safety accountabilities
- Network meeting engagement
Regional Care Coordinator
Qshelter
05.2019 - 11.2019
- Responsible for providing place-based support to the existing care coordination and networking groups across Redlands region and reporting to Department of Housing
- Enhancing person-centred care coordination for people with multiple needs were or are, or at risk of homelessness.
- Enhance engagement, collaboration and capability building opportunities in creating a more integrated and coordinated service response mechanism.
- High quality qualitative and quantitative data reporting and collection
- Meeting facilitation
- Development of coordinated care plans
- Project management
- Networking with key stakeholders within the region and facilitating coordinated responses to complex high needs clients.
Team Leader
The Salvation Army Supported Accommodation Service
05.2014 - 02.2019
- Oversight of service delivery of case management team working with families at risk and experiencing homelessness
- Case management review meetings
- Compliance with service agreement guidelines, relevant community standards and Quality assurance measures
- Advocacy and networking
- Documentation and reporting to Department bodies
- Staff management
- Program and team support
- Occupational health and safety accountabilities
- Professional development and continuous improvement accountabilities of staff
- Financial reporting and budgeting
- Interview and recruitment of staff
- Training and development
- Tenancy management coordination meetings
- Asset Management
- Tenancy management for women’s service
Regional Manager (Secondment for 8 Months)
The Salvation Army Supported Accommodation Service
01.2018 - 08.2018
- Management and oversight of service delivery of regional offices Brisbane North, Caboolture and Sunshine coast Family Supported Accommodation – families at risk and experiencing homelessness. Crisis accommodation, Domestic Violence unit and Community rental scheme.
- Management of contracts – ensured that all services complied with contract obligations with Department of Housing and Public Works and relevant legislation.
- Supervision of team leaders
- Financial reporting and budgeting
- Stakeholder meetings
- Reporting to Department of Housing and Public Works
- Internal audit to align processes with Human Services Quality Framework
- Professional development and continuous improvement accountabilities of team leaders and case managers
- Occupational health and safety accountabilities
- Tenancy management meetings
- Asset Management
- Project Management
- Review of Incident reports and submission to Department of Housing and Public Works
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Case Work Coordinator - Contracted Position
Save The Children
02.2014 - 10.2014
- Case management of unaccompanied minors
- Extensive case noting for clients
- Vulnerable Minors Meeting attendance and reporting
- Recreation engagement
- Project development
- Engagement and goal setting with clients
- Co-ordinate services required by the client
- General care of client ensuring needs are met and rights upheld
- Mandatory reporting
- Case plan development and review
- Attend stakeholder meetings
- Weekly update reports to management
Team Leader
Uniting Care Community
08.2013 - 11.2013
- Co-ordination and supervision of staff
- Engage with clients to determine eligibility for the organisation's services and refer potential clients to other more relevant services if required.
- Employ a range of skills in dealing with clients, including supportive to intensive counselling, and information on the educational services provided.
- Coordinate services required by the client and monitor their ongoing effectiveness.
- Act as a support person for the client within external organisations and groups that the client and client's family interact with.
- Maintain contact with clients that have difficulty in identifying their own needs.
- Work with senior staff to implement initiatives that enable clients to achieve their goals by building on their strengths and focusing on solutions
- Continually enhance networks with agencies and external service providers to ensure that all present and future clients are provided with a comprehensive range of options and referrals.
- Undertake other duties as directed.
- Ensure effective implementation of therapeutic model and care plans carried out.
- Chair regular residential team meetings
- Represent the service at regular stakeholder meetings with Child Safety and other key stakeholders.
Senior Care Practitioner
Uniting Care Community
01.2009 - 01.2013
- Management of day to day direct service operations, through ensuring that the individual needs of the children/young people are being holistically addressed and carried out by Residential Youth Workers in line with weekly care plans and departmental case plans.
- Form and maintain collaborative partnerships with each child/young person’s Child Safety Officer and/or family members to liaise with them regularly to ensure that all strategies being implemented in the residential are clearly communicated to the Department and met with their support.
- Attend Departmental and Stakeholder meetings and actively contribute to the development of new case plans.
- Co-ordinate, and ensure staff and resident attendance at all appointments/external activities, including family contact, school meetings, Departmental Case Reviews/Family Group Meetings, Medical appointments, Counselling sessions and Co-curricular activities/School events.
- Provide written documentation including needs assessments, weekly summaries, incident reports, exit reports and other relevant reports required to document each young person’s progress within the Residential(s) in accordance with Residential licensing requirements and the Child Protection Act.
- Attend and contribute to the agenda at Residential team meetings to ensure that any issues relating to staff practice or the programs operation are addressed, and actively engage in regular supervision, including reflective practice and professional development.
- Positively represent the activities of the Families Plus Division and assist in the development and maintenance of sound working relationships with relevant statutory, government and community agencies to facilitate good outcomes for clients.
- Work within the policies and procedures of Lifeline Community Care Queensland and the Families Plus Division; ensure that the provisions of the Workplace Health and Safety Act are adhered to and undertake other duties as directed by the General Manager.
- Supervision of staff – monthly supervision discussing client practice, team work, training, self-care, reflective practice and other matters arising.
- Licensing requirements as per legislation and Child Safety policies and procedures.
- On-call responsibilities.
Education
Bachelor of Commerce (incomplete) - Marketing
GRIFFITH UNIVERSITY
BrisbaneBachelor of Social Work - Social Work
Southern Cross University
Online01.2025
Cert IV - Business Case Development
Tafe
TAFE Qld01.2018
Diploma - Child, Youth And Family Intervention
RTO UNITING CARE COMMUNITY
BRISBANE01.2014
Diploma - Community Services Co-ordination
CITY COLLEGE
NSW 01.2007
Skills
- Team Supervision
- Coaching
- Complaint Resolution
- Work Place Planning
- Well-developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills
- Strong interpersonal skills resulting in exceptional rapport with people Proven success in initiating, promoting and maintaining strong interpersonal relations
- Able to deal courteously, professionally, and tactfully with clients and stakeholders including Government bodies, families, housing providers and schools in a variety of circumstances
- Extensive Case Management experience with youth, asylum seekers, AOD, domestic violence survivors and people experiencing or at risk of homelessness
- Tenancy management
- Asset management
- Business case development
- Project Management
Timeline
Team Leader
The Salvation Army Gold Coast Recovery Services
11.2019 - Current
Regional Care Coordinator
Qshelter
05.2019 - 11.2019
Regional Manager (Secondment for 8 Months)
The Salvation Army Supported Accommodation Service
01.2018 - 08.2018
Team Leader
The Salvation Army Supported Accommodation Service
05.2014 - 02.2019
Case Work Coordinator - Contracted Position
Save The Children
02.2014 - 10.2014
Team Leader
Uniting Care Community
08.2013 - 11.2013
Senior Care Practitioner
Uniting Care Community
01.2009 - 01.2013
Bachelor of Commerce (incomplete) - Marketing
GRIFFITH UNIVERSITY
Bachelor of Social Work - Social Work
Southern Cross University
Cert IV - Business Case Development
Tafe
Diploma - Child, Youth And Family Intervention
RTO UNITING CARE COMMUNITY
Diploma - Community Services Co-ordination
CITY COLLEGE
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