Trina Stanbury
Margaret River
Summary
I am known for providing exceptional services in fast paced environments through previous position.
Skilled in customer service and prepared to drive impactful results through my proven ability to enhance strong client relationships. I am efficient in resolving issues and adapting to evolving needs. Skilled in communication, problem-solving and ensuring reliable collaboration and goal achievement. My leadership skills have encouraged my passion for training and supporting others.
Overview
12
12
years of professional experience
Work History
Hospitality Worker
Xanadu Wines
03.2025 - Current
- Performed general restaurant duties, ie. set up for events, cleaning and assisting management.
- Serving food and beverages through verified adherence of quality and safe food-handling standards.
- Collaborated with staff to consistently deliver high quality service in a fast paced environment.
- Providing high quality customer service for events, ie. weddings and charity nights.
Checkout Manager
IGA Supermarket
05.2023 - Current
- Fostered a positive workplace culture through team-building activities and open communication channels among staff members.
- Resolved escalated customer complaints professionally, retaining customer loyalty despite issues encountered during their visit.
- Implemented loss prevention measures, reducing instances of theft and fraud at the register.
- Navigated high-pressure situations during peak hours effectively, keeping staff focused on delivering excellent service while maintaining operational efficiency.
Customer Service Representative
Bunnings Warehouse
06.2013 - 05.2023
- Checkout management, customer service and cash handling.
- Responded to customer orders, requests for products, services and company information.
- Developed strong product knowledge and customer satisfaction by providing informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills.
- Price integrity ie. updating pricing and labelling daily as per companies policies.
Learning and Development Specialist
Bunnings Warehouse
01.2018 - 01.2020
- Established strong relationships with stakeholders and external partners to source relevant industry-specific trainings on a regular basis.
- Boosting morale by providing tailored professional training through practical and written learning.
- Assisted in increasing employee retention rates by developing engaging onboarding and orientation processes.
Skills
- Cleaning and sanitizing
- Proficient in Microsoft programs
- Event preparation
- Health code compliance
- Safe alcohol and food service
- Customer service and cash handling
- Teamwork and collaboration
- Problem-solving
- Time management and organisational skills
- Team leadership
- Documentation and reporting
- Staff training
Referees
Neva Graham
0414 264 806
Sue Noakes
0428 577 415
Caity O'Connor
0417 460 006
Timeline
Hospitality Worker
Xanadu Wines
03.2025 - Current
Checkout Manager
IGA Supermarket
05.2023 - Current
Learning and Development Specialist
Bunnings Warehouse
01.2018 - 01.2020
Customer Service Representative
Bunnings Warehouse
06.2013 - 05.2023
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