Trina Stephens
Mandurah/Falcon,WA
Summary
Detailed Patient Support Assistant for Rockingham Group with a proven track record in enhancing customer service and fostering teamwork. Recognized for exceptional attention to detail and cross-cultural sensitivity, I effectively communicated hospital policies, ensuring patient understanding and satisfaction. Committed to maintaining a clean, organized environment, I consistently contributed to a positive healthcare experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Support Assistant at MCHS
Rockingham Group
Rockingham, WA
06.2024 - Current
- Assisted in the training of new Patient Support Associates, sharing best practices and fostering a supportive work environment.
- Contributed to a positive healthcare environment by maintaining a clean, organized, and welcoming space for patients and their families.
- Demonstrated empathy towards diverse cultural backgrounds when addressing specific needs/concerns from different ethnic groups.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Cleaning Contractor at MCHS
Expo Cleaning Pty Ltd
110 Lakes Road Mandurah, WA
06.2012 - 06.2024
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified concerns of safety and escalated issues to management.
Detailing Houseboats
Port Bouvard,Marina
Dawesville, WA
01.2012 - 05.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Childcare Assistant
Small Friends Playskool
Falcon,WA . Mandurah
05.2007 - 12.2011
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
- Monitored children's progress and identified areas of improvement.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Promoted learning and social development through structured and unstructured playtime.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Developed lessons and activities to promote children's physical and emotional development.
- Documented children's growth and development.
- Logged information regarding naps, feedings, and any medications administered.
- Created and implemented activities to promote language development.
Skills
- Teamwork
- Cross-cultural sensitivity
- Customer service
- Time management
- Attention to detail
- Punctual and hardworking
- Calm and effective under pressure
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Caring and empathetic
- Active listening
- Effective communication
- Reliability and dedication
- Patient confidentiality and data security
- Resolving problems
- Organized and detail oriented
- Self motivation
- Interpersonal skills
- Time management abilities
- Building rapport and credibility
Certification
Clinical Reflexologist
Human Anatomy and Physiology
Teachers Aide
Additional Information
REFERENCES:
Kyme Gathercole-Smith:
Patient Support Supervisor
MOB: 0415 107 801
PH: 95317233
Mark Burrows:
Manager Rockingham Hospital
MOB: 0428 115 807
Timeline
Patient Support Assistant at MCHS
Rockingham Group
06.2024 - Current
Cleaning Contractor at MCHS
Expo Cleaning Pty Ltd
06.2012 - 06.2024
Detailing Houseboats
Port Bouvard,Marina
01.2012 - 05.2012
Childcare Assistant
Small Friends Playskool
05.2007 - 12.2011