Trinadh Sirasapalli
Lightsview,SA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
5
5
years of professional experience
Work History
Technical Support Professional
Vaiven Solution
Adelaide, SA
08.2022 - Current
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Maintained up-to-date case documentation for future reference.
- Used remote login tools to assist clients with technical and product questions.
- Identified customer requirements and resolved technical issues quickly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Installed and configured hardware, software, networks and peripherals for clients.
- Troubleshot system issues related to operating systems, applications, networking and other peripheral devices.
- Outstanding communication and collaboration skills
Customer Service Representative
Shell Service Station
Tintinara, SA
01.2022 - 08.2022
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
EG Group
Huntingdale, VIC
07.2020 - 01.2022
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Kitchen Hand
Pastry & Arts
Collingwood, VIC
06.2019 - 06.2020
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Transported food items from storage areas to kitchen for prepping.
- Monitored food temperatures and quality throughout shifts.
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned other teammates' work tasks to train as backup.
- Followed recipes and chef instructions to prepare food correctly.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Unloaded food deliveries and stored items in proper locations for easy access.
Education
Master of Information Technology -
Federation University
Melbourne, VIC11-2019
Bachelor of Science - Electrical And Electronics Engineering
Avanthi Institute of Technology
India 04-2016
Skills
- Valuable combination of technical and customer relation abilities
- Well-developed problem-solving and troubleshooting skills
- Accustomed to managing high volumes of daily priorities in fast-paced environments
- Genuine ‘customer-first' mindset
- Practical understanding of Active Directory (AD) group object management
- Hands-on knowledge of minor local area network and wireless network concepts
Timeline
Technical Support Professional
Vaiven Solution
08.2022 - Current
Customer Service Representative
Shell Service Station
01.2022 - 08.2022
Customer Service Representative
EG Group
07.2020 - 01.2022
Kitchen Hand
Pastry & Arts
06.2019 - 06.2020
Master of Information Technology -
Federation University
Bachelor of Science - Electrical And Electronics Engineering
Avanthi Institute of Technology
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