Tring Nguyen
Epping,VIC
Summary
Results-oriented individual with extensive experience in both customer service and sales roles. Experienced in delivering high end projects by effectively communicating with internal teams and managing client expectations. Recognised as a "Million Dollar Consultant" for achieving $1 million in sales within a 12 month period.
Overview
8
8
years of professional experience
Work History
Senior Design Consultant
HomePro By DIY Blinds
11.2022 - Current
- Built and strengthened client relationships by recognising their functional and aesthetic needs and providing tailored solutions to their concerns.
- Maintained clear communication channels throughout projects, ensuring all parties were informed of progress updates and any potential challenges.
- Promptly addressed customer inquires for product and service information, instilling confidence in the client about the company.
- Consulted with external stakeholders to identify and analyse project requirements.
- Achieved monthly sale targets and grew sales over $1,000,000 within 12 months.
- Adapted client approach based on project requirements by offering site visits and video calls along with regular phone and email updates.
Design Consultant
DIY Blinds
08.2021 - 11.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Maximised customer retention by resolving issues quickly.
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Completed orders and organised product deliveries to meet customer deadlines.
- Engaged with online social media audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
Project Estimator
T8 Stonemasons
01.2019 - 08.2022
- Analysed files in order to gain comprehensive insight of project requirements
- Prepared work to be estimated by gathering colour selections, floor plans, specifications and related documents.
- Constructed estimates up to $400,000 for residential and commercial projects.
- Identified and calculated labour, material, and time requirements for each project
- Created Excel Spreadsheets to assist calculating project costs.
- Met tight deadlines through open communication and positive relationships with suppliers
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
Small Business Owner
Market Curtains And Blinds
01.2017 - 01.2019
- Supported fabricators and installers with effective correspondence management, document coordination and customer relations.
- Assisted throughout all areas from meeting clients onsite for measure and quotes to fabrication and installation.
- Managed invoicing and payment processing operations
- Promoted positive customer experience through day-to-day project supervision and keeping customers well informed of fabrication and installation progress.
- Built loyal account base and long-term business relationships with volume builder accounts
Education
Bachelor of Communication Design -
Billy Blue College of Design
Melbourne, VIC01.2017
Skills
- Concept Development
- Inbound and Outbound Phone Call Handling
- Microsoft office suite
- Client Rapport-Building
- Complex Problem-Solving
- Operations Oversight
Timeline
Senior Design Consultant
HomePro By DIY Blinds
11.2022 - Current
Design Consultant
DIY Blinds
08.2021 - 11.2022
Project Estimator
T8 Stonemasons
01.2019 - 08.2022
Small Business Owner
Market Curtains And Blinds
01.2017 - 01.2019
Bachelor of Communication Design -
Billy Blue College of Design
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