Trinh Anh Thu Nguyen
Cabramatta West,NSW
Summary
Maintain a responsible and friendly attitude makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking, excellent at team work and punctual with excellent interpersonal and organizational skills
Overview
3
3
years of professional experience
Work History
Beauty Therapist
Laser Clinic Australia
Northryde
07.2019 - 07.2019
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
- Demonstrated an understanding of skin types when recommending products or services.
- Ensured that all health and safety regulations are followed during treatments.
- Collected payment from customers and scheduled next appointments.
- Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
- Organized appointments with clients and managed a busy schedule of bookings.
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
- Greeted customers and handled payment processes before and after treatments.
Kitchen Hand
Destination Roll
Mascot
10.2017 - 06.2018
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Maintained a neat work station throughout shift hours.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Maintained order and cleanliness of work areas to conform with health codes.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Cleaned and sanitized utensils, dishes or silverware.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Waitress
Teinoya's Garden
St Leonards, NSW
03.2017 - 09.2017
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Took orders for food and drinks and delivered them to guests.
- Followed all safety and sanitation regulations when handling food or drinks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Brought food and beverages to tables in a timely manner.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleared away dirty dishes from tables after each course was finished.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Presented food and beverages to guests at tables.
- Greeted guests and answered questions about menu items.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
Cashier
High St Bakery
Willoughby , NSW
03.2017 - 09.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Checked that all orders were accurate before delivering to customers.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Cleaned dishes, pots, pans and utensils.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Maintained a neat work station throughout shift hours.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Disposed of garbage according to health regulations.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Transported trash to dumpster, properly disposing of expired food items.
- Followed recipes and customer requests to prepare meals.
- Received deliveries of food items and stored them properly.
- Maintained inventory of kitchen supplies and equipment needs.
Waitress
Teinoya's Garden
Cabramatta, NSW
08.2016 - 11.2016
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Assisted in seating guests at tables or booths.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Brought food and beverages to tables in a timely manner.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Waitress
Vy Vy Garden Cafe
Canley Vale, NSW
06.2016 - 08.2016
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Brought food and beverages to tables in a timely manner.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Presented food and beverages to guests at tables.
- Greeted guests and answered questions about menu items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Answered questions about menu items, ingredients, and pricing.
Education
Some College (No Degree) - Lash Technician Course
Lola Nails
Ho Chi Minh Vietnam03-2019
Academic English - Language
Navitas English Service
Wynyard 06-2016
Some College (No Degree) - Cert III IN EARLY CHILDHOOD EDUCATION AND CARE
Tafe
Sydney NSWDiploma of Business - Marketing
Latrobe
SydneySkills
- Appointment Scheduling
- Payment Processing
- Product Demonstrations
- Customer Needs Assessment
- Paperwork Management
- Sales Proficiency
- Customer Service
- Service Consultations
- Relationship Building
- Hygiene Standards
- Client Relationship Building
- Flexibility and Adaptability
- Customer Consultation
- Organization and Multitasking
- Retail Experience
- Order Accuracy
- Safe Food Handling
- Menu Knowledge
- Food Safety Understanding
- Food Station Setup
Languages
English
Professional
Vietnamese
Full Professional
Timeline
Beauty Therapist
Laser Clinic Australia
07.2019 - 07.2019
Kitchen Hand
Destination Roll
10.2017 - 06.2018
Waitress
Teinoya's Garden
03.2017 - 09.2017
Cashier
High St Bakery
03.2017 - 09.2017
Waitress
Teinoya's Garden
08.2016 - 11.2016
Waitress
Vy Vy Garden Cafe
06.2016 - 08.2016
Some College (No Degree) - Lash Technician Course
Lola Nails
Academic English - Language
Navitas English Service
Some College (No Degree) - Cert III IN EARLY CHILDHOOD EDUCATION AND CARE
Tafe
Diploma of Business - Marketing
Latrobe
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