Trinity CLEARY

Duties:

• As the Customer Service Supervisor, provide management and leadership to drive an effective and focused team environment while meeting financial and daily performance targets.
• Provide regular, relevant feedback and communication to on-shift staff, coaching and discussions to improve staff performance, recognition, and engagement.
• Ensure seamless workflow by providing specialist advice to junior team members, training staff on safe and effective international bridge usage, and mentoring and coaching new employees.
• As the appointed OHS Representative, as voted in. Analyses and report on hazards, near misses, and malfunctions.
• Maintain a positive, empathic, and professional attitude in managing customer complaints or escalating issues in line with Qantas policies, offering first-point resolutions.
• Offer professional customer support in handling domestic and international check-in procedures and providing passenger assistance, including interpreting services and wheelchair transfers.
• Work collaboratively as a multidisciplinary team to ensure on time departure and arrival of aircrafts.
• Keynoted for being an exceptional team leader for consistently showcasing leadership in coaching and training staff, creating training groups, and conducting tutorials on new programs.
• Commended for demonstrating proficiency in project planning and constantly achieving successful results.
• As Making the Magic Representative, formulate and consider ideas to improve employee experience and engagement and develop a better working environment and culture.

Key Achievements:

• Recipient of “Making the Moment” recognition for creating truly meaningful moments for customers.

Duties:

• Design and deliver engaging lessons to improve learners’ Korean writing skills, including grammar, vocabulary, sentence structure, and composition.
• Tailor lesson plans to meet the needs of students with different proficiency levels (beginner, intermediate, advanced).
• Provide constructive feedback on students’ writing assignments to help them improve clarity, accuracy, and creativity.
• Incorporate cultural insights into lessons to enhance learners’ understanding of the Korean language in context.
• Create a supportive and interactive classroom environment to foster learning and confidence.
• Track and assess student progress and adjust teaching methods accordingly.
• Increased student writing proficiency by implementing targeted instructional strategies and providing individualized feedback.

Duties:

• Exhibited at the Deloraine Tasmania Craft Fair exhibition in 2009, 2010 and 2011 along with 230 other exhibitors. Artwork featured in The Examiner and The Mercury newspapers in 2011.
• Educate and promote artwork, negotiation with suppliers and provide superior customer service to customers and prospective customers.
• Interact with and demonstrate creation of artwork to fair attendees and sales to customers.
• Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.

Duties:

• Provided training, coaching and mentoring to junior team members in line with team and individual goals.
• Assisted customers with their enquiries in a timely and accurate manner, via phone, in person and email.
• Managed passenger assistance services including interpretation and wheelchair assistance.
• Worked collaboratively as a multidisciplinary team to provide on time departure and arrival of aircrafts.
• Manage domestic and international check in procedures and dispatch services.

Duties:

• Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
• Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
• Led team by answering complex customer questions and mentoring personnel one-on-one.

Duties:

• Present products on television, online shows, or live streams in an engaging, credible, and professional manner.
• Communicate product features, benefits, and use cases effectively to capture audience interest.
• Deliver dynamic, natural performances while maintaining composure under live conditions or during taped recordings.
• Work closely with production, marketing, and scriptwriting teams to ensure all presentations align with branding and messaging strategies.
• Write detailed, informative, and unbiased reviews of products, including pros, cons, and real-world use cases.
• Ensure written content is optimized for search engines while maintaining a natural and engaging tone.

Duties:

• Managed, led, interviewed, recruited and organised up to 350 staff across operations in line with high-level service provisions within the company’s policies, procedures and controls.
• Developed succession plans and training modules to suit. Implemented and carried out art curriculums for adult learning.
• Actualized marketing strategies, customer presentations, and referral development initiatives to capture new business and grow revenues. Planned and designed advertisements for broadcasting, newspaper and magazines. Managed design work with the production team, overseeing over 80 design projects.
• Planned and developed corporate identities, brand identities and activation strategies to launch new brands and products. Developed character design for over 120 brands.
• Studied and developed brands and consumer trends in order to increase sale points.
• Ensured high quality service provision through the collection of statistics and consumer behaviours.
• Created, developed and compiled detailed reports relating to operations and presented to management as required.
• Reviewed and strengthened the existing programs and developed/implemented programs to meet the client needs.

Key Achievements:

• Created conceptional marketing plans for seafood products that resulted in over a 25% increase in sales in a 6-month period for Walmart (US). Walmart purchased the marketing plan and design as a result.
• Led, trained and coached 350 employees, seeing many transitions into high positions and duties with thanks to clear succession planning and training and development.
• Coordinated and actualized over 200 design projects including corporate identities, brand identities and activations.
• Developed character design for over 120 brands.

Duties:

• Develop engaging and persuasive copy for marketing materials, book blurbs, website content, social media, and advertisements.
• Craft attention-grabbing headlines and taglines that resonate with the target audience.
• Adapt writing style to suit various genres, audiences, and mediums.
• Work closely with authors, marketing teams, and designers to ensure cohesive messaging.
• Edit and refine book manuscripts for grammar, style, tone, and coherence.
• Provide developmental feedback to enhance story structure, character development, and pacing.
• Conduct thorough proofreading to eliminate spelling, punctuation, and formatting errors.
• Ensure all content adheres to the style guide or house style.
• Research additional details as needed to enhance content quality.

Duties:

• Create visually appealing and on-brand layouts for magazine articles, covers, and advertisements.
• Design infographics, illustrations, and visual elements to complement written content.
• Work with photographers, illustrators, and other designers to source or create high-quality visual assets.
• Utilize tools like Adobe InDesign, Photoshop, and Illustrator for design tasks.
• Research, write, and edit articles, features, and interviews for the magazine.
• Brainstorm and pitch innovative story ideas aligned with the magazine's theme and audience.
• Conduct interviews with relevant subjects and industry experts.
• Collaborate with editors to refine and finalize written content.
• Fact-check and ensure the accuracy of all written materials.
• Adapt writing style to suit the target audience and publication tone.