Trinity Hoefs
Sydney,Australia
Summary
ith good basic knowledge of the tech Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Super Cheap Auto NSW
McGraths Hill
11.2021 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
Retail Associate
Woolworths
Blacktown, NSW
12.2020 - 11.2021
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Assisted customers by phone regarding store operations, products, promotions and orders
- Maintained current store, product and promotional knowledge to drive consistent sales
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action
Customer Service
EB Games
Launceston, Tasmania
01.2017 - 01.2018
- Provided customers with product information and resolved their issues in a timely manner.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Ensured all customer service standards are met at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Launceston College
Tasmania11.2015
Skills
- Customer Service Management
- Team Development
- Shift Scheduling
- Risk Management
- Operational budgeting
- Talent Recruitment
- Retail Inventory Management
- Staff Management
- Leadership Development
Certification
- Certificate III In retail operations
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide first aid
References
References available upon request.
Timeline
Store Manager
Super Cheap Auto NSW
11.2021 - Current
Retail Associate
Woolworths
12.2020 - 11.2021
Customer Service
EB Games
01.2017 - 01.2018
- Certificate III In retail operations
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide first aid
High School Diploma -
Launceston College
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