Summary
Overview
Work History
Education
Skills
Timeline
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Trinity McGuiness

Woombye,QLD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Hospitality Team Member

The Woombye Pub
05.2023 - Current
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Hospitality Worker

Palmwoods Bakery
04.2022 - 05.2023
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Trained new staff members on proper customer service and hospitality policies.
  • Identified and resolved customer complaints concerning food or lodging.
  • Observed established health and safety regulations to safeguard teams and guests.


Retail Assistant

Girls Of Imponina
01.2020 - 06.2020
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

No Degree -

Online Distance Edu
Online

Skills

  • work health and safety
  • social media in the work place
  • right to work
  • responsible service of gaming
  • responsible service of alcohol
  • manual handling
  • first aid basics
  • drug and alcohol awareness

Timeline

Hospitality Team Member

The Woombye Pub
05.2023 - Current

Hospitality Worker

Palmwoods Bakery
04.2022 - 05.2023

Retail Assistant

Girls Of Imponina
01.2020 - 06.2020

No Degree -

Online Distance Edu

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Trinity McGuiness