Trinity McGuiness
Woombye,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Hospitality Team Member
The Woombye Pub
05.2023 - Current
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Hospitality Worker
Palmwoods Bakery
04.2022 - 05.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff members on proper customer service and hospitality policies.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
Retail Assistant
Girls Of Imponina
01.2020 - 06.2020
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
No Degree -
Online Distance Edu
OnlineSkills
- work health and safety
- social media in the work place
- right to work
- responsible service of gaming
- responsible service of alcohol
- manual handling
- first aid basics
- drug and alcohol awareness
Timeline
Hospitality Team Member
The Woombye Pub
05.2023 - Current
Hospitality Worker
Palmwoods Bakery
04.2022 - 05.2023
Retail Assistant
Girls Of Imponina
01.2020 - 06.2020
No Degree -
Online Distance Edu
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