Trinity Paull
Gold Coast,QLD
Summary
Motivated and reliable team worker committed to contributing to business success. Experienced in providing high-quality customer service and needs. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Functions Coodinator & Duty Manger
The Collective Palm Beach
08.2022 - 03.2024
- Liaise along side the VM & AVM to ensure all information is provided to assist in execution.
- Maintained open communication with clients throughout the planning process to ensure their vision was accurately executed.
- Balanced multiple projects while maintaining exceptional attention to detail in all aspects of coordination efforts.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Used job-related software, such as Ivvy & 90 Day Calender to draft and finalize written correspondence and documentation.
- Trained and supervised 50+ employees on a day to day basis.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Increased revenue collection by implementing efficient and effective strategies.
Team Member
Pan Asia
08.2021 - 08.2022
- Greeted guests and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by coaching and demonstrating tasks
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered constant flow of customer calls with minimal wait times.
- Chopped vegetables, meats and prepared sauces.
- Sanitized pots, pans, utensils, kitchen appliances and equipment.
- Prepared and cooked meals on deep fryers
- Scheduled work hours for 15+ employees.
- Developed strong cooperative relationships with coworkers and managers.
Front of House
Plantation House Cafe
12.2021 - 12.2021
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Served alcoholic and non-alcoholic drinks and meals.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and efficiently
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
- Cultivated strong customer relationships.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Bar & Kitchen Hand
Knights Soccer Club
03.2021 - 10.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up glassware, liquor and other necessary supplies for special events.
- Managed cash and bar revenue during special promotions or sporting events.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed opening and closing duties within bar area according to schedule.
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
- Checked identification of customers ordering alcoholic beverages to confirm patrons met age requirements to order.
- Communicated with guests to record orders and assess needs.
Education
PBC High School
Palm Beach, QLD09.2021
Skills
- Work Planning and Organization
- Scheduling and Coordinating
- Project Management
- Teamwork and Collaboration
- Hospitality and Guest Service
- Multitasking and Prioritization
- Team worker
- Honest and Dependable
- Relationship Building
- Friendly and Outgoing
- Calm and Composed
- Motivational Leadership
Certification
- Certificate III in Business
- Responsible Service of Alcohol
Additional Information
Referees on Request
Timeline
Functions Coodinator & Duty Manger
The Collective Palm Beach
08.2022 - 03.2024
Front of House
Plantation House Cafe
12.2021 - 12.2021
Team Member
Pan Asia
08.2021 - 08.2022
Bar & Kitchen Hand
Knights Soccer Club
03.2021 - 10.2021
PBC High School
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