Trinity Paull
Gold Coast,QLD
Summary
A proven history of hospitality success. Committed to contributing to business success. Experienced in providing high-quality customer service and needs. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender & Retail Assistant
Balter Brewery
Currumbin, QLD
03.2024 - Current
- Performed daily inspections of equipment to ensure proper functioning.
- Maintained and monitored cleanliness standards in the brewery, including cool/ stock rooms.
- Educated customers on beer types & strains available and answered questions related to brewing processes/ brewery tours.
- Taproom shifts; pouring beer, stocking kegs, undergoing stock take and reverse rotate.
- Merchandise store; maintaining stock levels, replenishing clothing in store, adjusted availability on online shop website.
Functions Coordinator & Duty Manger
The Collective Palm Beach
Palm Beach, QLD
08.2022 - 03.2024
- Assisted VM to forecast up and coming revenue.
- Maintain open communication with clients throughout the planning process to ensure their vision’s are achieved.
- Balance multiple projects while maintaining exceptional attention to detail in all aspects.
- Experienced in payment collections, deposits, and record keeping.
- Competent in function related software, such as Ivvy & 90 Day Calendar.
- Trained and supervised 30+ employees on a daily basis.
- Reduce company labor costs by closely monitoring schedules and adjusting staffing levels according to business needs.
- Applied strong leadership and problem-solving skills to maintain team efficiency.
- Increased revenue by implementing efficient and effective strategies.
- Competently managed open and closure procedures for venue.
Front & Back of House
Plantation House Cafe
Tallebudgera, QLD
12.2021 - 12.2022
- Provided prompt & friendly service to people of diverse backgrounds, cultivating strong customer relations
- Kept records of sales transactions using point-of-sale systems.
- Oversaw incoming deliveries, shelving stock and rotating items / monitored inventory levels.
- Assisted with kitchen prep work and baked goods.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos and mochas.
- Performed opening and closing duties.
Restaurant Supervisor
Pan Asia
Coolangatta, QLD
03.2021 - 08.2022
- Operated register to process payments and collect cash payment for order totals.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Scheduled work hours for 15+ employees.
- Ensured compliance with health and safety regulations at all times.
Bar & Kitchen Hand
Knights Soccer Club
Nerang, QLD
03.2021 - 10.2021
- Organised bar inventory and storage procedures to keep stock within optimal levels.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Poured beer, spirits & cocktails.
- Managed cash and bar revenue during special promotions or sporting events.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed opening and closing duties within bar area according to schedule
- Communicated with guests to record orders and assess needs
Education
PBC High School
Palm Beach, QLD09-2021
Skills
- Outgoing & Friendly
- Calm & Composed
- Relationship Builder
- Multitasking
- Honest & Dependable
- Project Management
- Social Media Management
- Expense Control
Certification
- Responsible Service of Alcohol
- First Aid Certificate
- Certificate III in Business
- QLD Blue Card Certificate
Professional Referee
Scott Assender – Co founder & owner at Welcome to Group & Australian Bar Holdings
0420 977 229
Personal Referee
Racheal Kirk-Kelly
0406 791 753
Timeline
Bartender & Retail Assistant
Balter Brewery
03.2024 - Current
Functions Coordinator & Duty Manger
The Collective Palm Beach
08.2022 - 03.2024
Front & Back of House
Plantation House Cafe
12.2021 - 12.2022
Restaurant Supervisor
Pan Asia
03.2021 - 08.2022
Bar & Kitchen Hand
Knights Soccer Club
03.2021 - 10.2021
PBC High School
- Responsible Service of Alcohol
- First Aid Certificate
- Certificate III in Business
- QLD Blue Card Certificate
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