Trinity Petrovska
Windang,NSW
Summary
Personable, dedicated and results-driven Customer Solutions Specialist known for high productivity and efficient call completion. Excel in active listening, empathy and problem-solving to enhance customer satisfaction. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
7
7
years of professional experience
Work History
Customer Solutions Specialist
The Probe Group
Wollongong
09.2024 - Current
- Resolved customer complaints or concerns in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
- Maintained accurate records of all customer interactions in the company's database system.
- Provided excellent customer service throughout each call.
Pharmacy Assistant
Windang Pharmacy And Compounding Centre
Windang, NSW
01.2018 - 09.2024
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
Receptionist Assistant
Windang Family Medical Centre
Windang, NSW
05.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information
Party Hostess
Inflatable Play Centre
Warrawong, NSW
11.2017 - 01.2022
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Prepared and served meals, beverages and desserts to party guests.
- Cheerfully briefed customers on facility rules, amenities and party policies.
- Adhered to strict party schedule to avoid overbooking or delay of parties.
- Supervised children's activities, maintaining happiness, safety and well-being.
Education
Certificate III - Community Pharmacy
Australian Apprenticeship Program
09.2023
High School Diploma -
Lake Illawarra High School
Lake Illawarra, NSW11.2019
Skills
- Goal setting and achievement
- Problem-solving skills
- Excellent communication
- Customer service orientation
- Multitasking Capability
- Quality assurance
- Persistence and resilience
- Organised and detail oriented
Education and Training
Lake Illawarra, NSW
Contact
Windang, NSW 2528
Timeline
Customer Solutions Specialist
The Probe Group
09.2024 - Current
Receptionist Assistant
Windang Family Medical Centre
05.2021 - 11.2022
Pharmacy Assistant
Windang Pharmacy And Compounding Centre
01.2018 - 09.2024
Party Hostess
Inflatable Play Centre
11.2017 - 01.2022
Certificate III - Community Pharmacy
Australian Apprenticeship Program
High School Diploma -
Lake Illawarra High School