Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Timeline
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Trinity Petrovska

Windang,NSW

Summary

Personable, dedicated and results-driven Customer Solutions Specialist known for high productivity and efficient call completion. Excel in active listening, empathy and problem-solving to enhance customer satisfaction. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.

Overview

7
7
years of professional experience

Work History

Customer Solutions Specialist

The Probe Group
Wollongong
09.2024 - Current
  • Resolved customer complaints or concerns in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
  • Maintained accurate records of all customer interactions in the company's database system.
  • Provided excellent customer service throughout each call.

Pharmacy Assistant

Windang Pharmacy And Compounding Centre
Windang, NSW
01.2018 - 09.2024
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.

Receptionist Assistant

Windang Family Medical Centre
Windang, NSW
05.2021 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information

Party Hostess

Inflatable Play Centre
Warrawong, NSW
11.2017 - 01.2022
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.
  • Prepared and served meals, beverages and desserts to party guests.
  • Cheerfully briefed customers on facility rules, amenities and party policies.
  • Adhered to strict party schedule to avoid overbooking or delay of parties.
  • Supervised children's activities, maintaining happiness, safety and well-being.

Education

Certificate III - Community Pharmacy

Australian Apprenticeship Program
09.2023

High School Diploma -

Lake Illawarra High School
Lake Illawarra, NSW
11.2019

Skills

  • Goal setting and achievement
  • Problem-solving skills
  • Excellent communication
  • Customer service orientation
  • Multitasking Capability
  • Quality assurance
  • Persistence and resilience
  • Organised and detail oriented

Education and Training

Lake Illawarra, NSW

Contact

Windang, NSW 2528

Timeline

Customer Solutions Specialist

The Probe Group
09.2024 - Current

Receptionist Assistant

Windang Family Medical Centre
05.2021 - 11.2022

Pharmacy Assistant

Windang Pharmacy And Compounding Centre
01.2018 - 09.2024

Party Hostess

Inflatable Play Centre
11.2017 - 01.2022

Certificate III - Community Pharmacy

Australian Apprenticeship Program

High School Diploma -

Lake Illawarra High School
Trinity Petrovska