Trinity Porter
Summary
Experienced in customer service, cash handling and transaction processing in busy retail environments, leveraging strong communication and detail orientation to ensure satisfaction and efficiency. A professional shopping expert, adept at navigating online platforms to provide personalized services that meet various client needs. Known for collaboration and adaptability, ensuring efficient service. Consistently delivers accurate orders and exceptional customer service, focusing on in-store pickups while utilizing technology for order completion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Online Assistant Manager
Woolworths
11.2023 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Managed staff in the department, including allocating roles and overseeing break times
Online Team Member
Woolworths
11.2023 - Current
- Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.
- Maintained excellent product knowledge to provide informed recommendations to customers based on their unique needs.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Worked productively with customers to meet order requirements and service expectations.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers exact specifications.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Front End Assistant Manager
Woolworths
10.2021 - 11.2023
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Managed front end team, ensuring all routinely tasks were completed and staff received their breaks.
Front End Team Member
Woolworths
10.2021 - 11.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Volunteer Position
St Mary's Parish
01.2019 - 06.2023
- Completed administration duties such as filing, communication, answering phones, handling money and other admin duties
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
Front of House Team Member
Moama Bakery
02.2021 - 10.2021
- This role included serving customers through taking orders, food handling and making cold beverages
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Managed cash register transactions, accurately handling cash and card payments from customers.
- Managed multiple tasks in high-volume environment.
Education
Bachelor of Nursing / Bachelor of Midwifery - Nursing Midwifery
La Trobe University
Bendigo, VIC11-2028
High School Diploma -
St Joseph's College
Echuca, VIC12.2023
Certificate III - Allied Health Assistance
IVET Institute
Essendon, VIC12-2022
Skills
- Positive Attitude
- Customer service
- Effective communication
- Teamwork and collaboration
- Reliability
- Time-Management
- Punctuality
- Multitasking
- Cash handling
- Flexible hours
- Team supervision
Certification
- First Aid/CPR Certification - St John Ambulance Australia
- NDIS Worker Screening Check - Service Victoria
- Working with Children Check - WWCC Victoria
- National Police Check - Fit2Work
Timeline
Online Assistant Manager
Woolworths
11.2023 - Current
Online Team Member
Woolworths
11.2023 - Current
Front End Assistant Manager
Woolworths
10.2021 - 11.2023
Front End Team Member
Woolworths
10.2021 - 11.2023
Front of House Team Member
Moama Bakery
02.2021 - 10.2021
Volunteer Position
St Mary's Parish
01.2019 - 06.2023
Bachelor of Nursing / Bachelor of Midwifery - Nursing Midwifery
La Trobe University
High School Diploma -
St Joseph's College
Certificate III - Allied Health Assistance
IVET Institute
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