Trinity-Rose Mckenzie
Bowenhills,QLD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Supervisor
Iplay
04.2023 - Current
- Game/machine repairs; Detected errors and potential hazards with games and repaired and maintained equipment, when technicians were not available
- Responsible with money handling when completing any banking task.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Banker
Genpact
09.2023 - 03.2024
- Handled inbound calls for car insurance, responsible for meeting all the client’s expectations
- Registering clients for new services online and help answer any questions about updating their repayment plans and closing accounts.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Referred customers to other banking departments for specialized services.
Manager
Kingpin Arcade
11.2021 - 01.2023
- Managed payouts for all games
- By preparing and scheduling stock, analyzing variances and initiating corrective action
- Handling large sums of money when completing my responsibilities for all banking transactions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
House Cleaner
Casey and Lisa’s Cleaning Service
01.2017 - 01.2021
- Maintained safety protocols through proper, cost-effective, and safe handling of equipment, chemicals, and material usage
- Used digital timekeeping system to document hours worked each day
- Monitored supply levels and requested new items to maintain the ability to complete daily cleaning tasks.
Education
Highschool Diploma -
Caloundra State Highschool
Caloundra, QLD11.2019
Skills
Goal-Oriented
Organizational Skills
Staff Management
Decision-Making
Excellent Communication
Problem-Solving
Timeline
Banker
Genpact
09.2023 - 03.2024
Supervisor
Iplay
04.2023 - Current
Manager
Kingpin Arcade
11.2021 - 01.2023
House Cleaner
Casey and Lisa’s Cleaning Service
01.2017 - 01.2021
Highschool Diploma -
Caloundra State Highschool
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