Hi, I’m
Trinity Wilson
Darlinghurst,NSW
Summary
I am a responsible young woman (24), born and raised in New Zealand with great communication, interpersonal skills and a very strong work ethic. I am an organized individual who is motivated, positive and believes life is about creating positive and joyful environments and experiences in and out of work. I pride myself on always being positive and I love to bring that ethic to my work. I love connecting with new people and I will always offer a very mature, trustworthy, forward-thinking attitude that can be depended upon to meet all job requirements. I believe my kind nature is an asset to any team and my strong work ethic and ability to work under pressure adds to any communications role.
Overview
9
years of professional experience
Work History
Northern Beaches SubaruSydney, Australia
Service Advisor
Current - Current
Job overview
- Served as customers' primary contact for inquiries
- Provided support and served as 2IC to the team leads
- Ensured timely delivery of projects while meeting client expectations
- Offered assistance with addressing and resolving issues raised by customers
- Demonstrated the ability to work effectively in high-pressure situations
- Established and nurtured lasting connections with customers and clients.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Explained the features and benefits of products or services offered by the dealership to customers.
Brighton VolkswagenMelbourne, Australia
Service Advisor
03.2022 - 04.2023
Job overview
- Liaised with customers to understand and meet their servicing needs and expectations.
- Ensured consistent customer contact during the course of servicing
- Implemented efficient systems to streamline invoicing, cost estimation and payment procedures
- Built strong rapport with customer base.
- Facilitated seamless coordination among different departments for effective customer service.
- Handling complaints and ensuring prompt issue resolution.
Hornsby Toyota
Service Receptionist/Junior Service advisor
06.2021 - 03.2022
Job overview
- Junior Service advising
- Service Reception administration
- Applied effective management of vehicle servicing process
- Applied effective communication and coordination between customers and the workshop team
- Provided timely and professional response to customer vehicle service queries
- Email, diary and calendar management
- Administrative duties including purchase orders / invoices, stationery and merchandise requests
- Made and entered service booking appointments into computer systems, data entry
- Handled payments and cash
- Provided customer service through managing inbound and outbound calls
- Maintained a positive, empathetic, and professional attitude toward customers at all times
- Acknowledging and resolving customer feedback and queries.
Live in Nannying
09.2020 - 06.2021
Job overview
- Full time care of 1 child (one yrs of age)
- Preparing meals for family
- Morning routine- getting baby up, breakfast, playing, going to the park etc
- Afternoon/nighttime routine- playing at the park/outings, dinner, bath, nighttime/sleep routines
- Basic cleaning and all household duties
- Babysitting extra shifts when requested on weekends / late weeknights outside of working hours.
AUPAIR WORLD
Live in Nannying
09.2018 - 09.2020
Job overview
- Full time care of 3 children under 12 (12,9,7)
- Preparing all meals for children
- School preparation, homework / assignment help
- Driving girls for school pick up/drop off, sport trainings, dance/choir practice weekdays/weekends
- Basic cleaning and all household duties
- Babysitting extra shifts when requested on weekends / late weeknights outside of working hours.
- Created age-appropriate crafts that helped stimulate creativity in the kids.
- Managed discipline issues with patience and firmness when necessary.
Copper bar & RestaurantTimaru, New Zealand
Part-time Waitress
01.2017 - 01.2018
Job overview
- Greeting and serving customers
- Serving meals in a fast paced environment- quite often under pressure
- Opening and closing shop
- Handling money
- Creating bonds with regular customers
- Phone orders & phone bookings/reservations.
Max FashionTimaru, New Zealand
Part-time Retail Assistant
01.2016 - 01.2018
Job overview
- Greeting and serving customers
- Assisting customers
- Helping ladies find the perfect outfits/pieces for them
- Light cleaning (mopping/vacuuming/dusting) and keeping store clean and tidy
- Dealing with payments both in cash and via eftpos
- Arranging meetings
- Meeting KPI’S and IPS standards and Targets.
Education
Timaru Girls High School, Timaru, New Zealand
01.2017
Skills
- Excellent Communication Skills
- Strong organization skills/time management
- Strong work ethic
- Positive attitude
- Social media and promotion
- Interpersonal skills
- Confidence
- Resilience
- Takes initiative
- Customer Service
- Personal sales
- Content Curation
- Visual Communication
- Influencer Collaboration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Advisor
Northern Beaches Subaru
Current - Current
Service Advisor
Brighton Volkswagen
03.2022 - 04.2023
Service Receptionist/Junior Service advisor
Hornsby Toyota
06.2021 - 03.2022
Live in Nannying
09.2020 - 06.2021
Live in Nannying
AUPAIR WORLD
09.2018 - 09.2020
Part-time Waitress
Copper bar & Restaurant
01.2017 - 01.2018
Part-time Retail Assistant
Max Fashion
01.2016 - 01.2018
Timaru Girls High School
References
- Annaliese Doig, Character reference, Instyle Magazine, +61 404574407
- Marie Doyle, Mother of 3 children (au pair duties September 2018-June 2020), Fiducia Property Group, +61 404024824
- Joe Orgizek, Dealer Principal of Northern Beaches Subaru, +61 400473915
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