Trinity Witzmann
Mawson Lakes,Australia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Receptionist
Websters Lawyers
03.2024 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Take phone calls managing new client enquiries and engaging appropriate lawyers to provide legal assistance
- Confirm appointments, communicate with clients, and updated client records.
- Opening and closing the Ridgehaven office daily
- Promoted to Head Receptionist. Moved from Suburban office to City Head office.
- Action legal assistant tasks such as drafting letters and emails as well as booking appointments and creating client files
- Serve clients in office and assist with taking payments, Will signing, printing all documents the lawyers required and gathering client information
- Type dictations for all lawyers, ranging from letters and file notes to Court documents and client statements
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Hardgoods Customer Service Assistant
Big W
10.2020 - 03.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences on the floor & over the phone.
- Built strong relationships with colleagues by being inclusive, approachable & collaborative.
- Promoted to role as a Cash Office Manager handling register cash-up/collection, Safe accounting, reconciliation & closure. Overseeing all monetary transactions for the store.
- Supervisor role supporting team including customer complaints
- Online Pick packer for Big W’s online hub
- Extensive experience as a filler - Back Dock cage to shelf including refits & new product line placement
- Experienced with store stocktake, including scanning individual products, manual counting, cross-checking and listing inventory in back stock areas
- Checkout/Service Desk/Home Entertainment/online pickup/laybys experienced
- Utilized problem-solving skills to address customer queries and complaints.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Trained new employees on company procedures, products, and best practices in customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Experienced in planogramming entire departments, including, but not limited to special events department, ticketing and filling
Goal Umpire
SANFL
01.2020 - 01.2022
- Umpired U16's/U18's SANFL and SANFLW football teams weekly including exhibition matches
- Worked with a large team of umpires covering all aspects of Football (Goal, Boundary and Field)
- Developed great communication skills within a team in a fast-paced environment
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Contributed to efficient game management by collaborating with other officials and communicating clearly on calls made during gameplay.
- Retained knowledge of sporting rules and regulations for compliant adjudication.
- Consistently attended & participated in Fitness and Skills Training twice a week
Volunteer
Wildlife SA
01.2018 - 01.2018
- Food Preparation for wildlife
- Cage/Enclosure cleaning
- Feeding
- Built tree guards
- Joey care
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Bachelor of Criminology -
THE UNIVERSITY OF ADELAIDE
Adelaide, SA12.2024
High School Diploma -
TYNDALE CHRISTIAN SCHOOL
Salisbury east, SA12.2019
Skills
- Excellent Communication Skills
- Positive and professional
- Punctual and reliable
- Time Management
- Strong Work Ethic
- Critical Thinking
- Attention to detail
- Team collaboration
- Microsoft Office (Excel, Word, PowerPoint, Publisher, etc)
- Records management
- Geographical Information Systems (GIS) experienced
- Office administration
Accomplishments
- Completed AFL Umpiring Course
- 7 weeks Developing Talented Umpires Course
Qualifications Checks
- DHS Working with Children's Check
- National Police Clearance (NPC)
Languages
English
Native or Bilingual
Timeline
Receptionist
Websters Lawyers
03.2024 - Current
Hardgoods Customer Service Assistant
Big W
10.2020 - 03.2024
Goal Umpire
SANFL
01.2020 - 01.2022
Volunteer
Wildlife SA
01.2018 - 01.2018
Bachelor of Criminology -
THE UNIVERSITY OF ADELAIDE
High School Diploma -
TYNDALE CHRISTIAN SCHOOL
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