Triptee Chaudhary
Adelaide,SA
Summary
Dynamic and reliable individual with a unique background interacting with customers from various industries, Successful in applying strong communication and problem resolution skills with attention to detail and creative approach towards customer service. Polite and professional with a solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
23
23
years of professional experience
Work History
Senior Customer Service Executive
Harit Dhara - Sustainable Solutions
06.2020 - 01.2023
- Identifying target market for sustainable products
- Ordering, taking stock and organize store
- Explaining product specifications and conduct demonstrations
- Handling customer sales, making orders and coordinating delivery
- Ensuring delivery and payments.
- Maintained customer account information database by canceling and updating customer accounts
- Responded to customer inquiries and queries to provide thorough and speedy resolutions
- Built strong relationships with field operations team to support business development opportunities and improve service
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress
- Trained staff on operating procedures and company services
- Maintained up-to-date knowledge of product and service changes
GM
ShaadiOnline Pvt. Ltd
09.2002 - 03.2018
- I joined the company within 1 year of its incorporation and worked through various positions i.e., Wedding Planner, Senior Wedding Planner, GM – Weddings and Destinations as it became one of the top wedding planning companies in India
- Coordinated Business development activities at various levels by planning and implementing strategies with top level Management
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Making manager’s reports/ making presentations
- Determine allocated budgets and liaise with clients on providing best possible solutions within their budget
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maintaining optimum customer satisfaction, through interaction with clients at various discussions and taking feedback on services delivered by the team
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Customer Service Call Centre Representative
General Electric
09.1999 - 12.2000
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Addressed an average of 160-200 calls inbound per day daily.
- Escalated complicated customer account issues to supervisors and help desk workers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Bachelor of Laws -
Chaudhary Charan Singh University
Meerut, India06.2001
Bachelor of Commerce -
Delhi University
New, Delhi06.1998
YEAR 12 -
FRANK ANTHONY PUBLIC SCHOOL
DELHI, INDIA06.1995
Skills
- EXPERTISE
- Customer Service Ability to work in team
- Customer care
- Customer interaction
- Fast learner
- Microsoft office
- Communication skills Effective time management
- Critical thinking and problem solving Adaptability
- Attention to detail Innovative
- Customer Communication
- Customer Service Optimization
- System Documentation
- Problem-Solving Skills
- Statement Billings
- Customer Relationship Management
Languages
Nepali
Professional Working
Hindi
Native or Bilingual
Timeline
Senior Customer Service Executive
Harit Dhara - Sustainable Solutions
06.2020 - 01.2023
GM
ShaadiOnline Pvt. Ltd
09.2002 - 03.2018
Customer Service Call Centre Representative
General Electric
09.1999 - 12.2000
Bachelor of Laws -
Chaudhary Charan Singh University
Bachelor of Commerce -
Delhi University
YEAR 12 -
FRANK ANTHONY PUBLIC SCHOOL
Similar Profiles
Nathan B CrouchNathan B Crouch
Group HSE, Risk, Audit & Compliance Manager at Sustainable Power & Solutions - Solar PV EnergyGroup HSE, Risk, Audit & Compliance Manager at Sustainable Power & Solutions - Solar PV Energy
Chinonso AjuonumaChinonso Ajuonuma
Shipping and Receiving Clerk at Sustainable Solutions InternationalShipping and Receiving Clerk at Sustainable Solutions International
Edel DiazEdel Diaz
Extrusion Technician at Indorama Ventures Sustainable SolutionsExtrusion Technician at Indorama Ventures Sustainable Solutions