Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tripti Guurng

Lawson,ACT

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Priceline
Belconnen, ACT
03.2022 - Current
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Coached and developed store associates through formal and informal interactions.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Trained new employees on store policies, procedures and customer service standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained a safe working environment by enforcing safety regulations.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Provided training to new employees on company policies and procedures.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.

Education

MBA - Accounting

Hollmes Institute of Sydney
Sydney
03-2020

Skills

  • Cash handling
  • Employee training
  • Inventory management
  • Sales reporting
  • Customer service
  • Merchandising strategies
  • Team leadership
  • Conflict resolution
  • Staff recruitment
  • Scheduling shifts
  • Performance evaluation
  • Operational planning
  • Hiring and training
  • Store opening and closing
  • Safety compliance
  • Employee scheduling
  • Stock rotations
  • Store operations
  • Staff management
  • Order management
  • Customer relations
  • Problem-solving
  • Records management
  • Sales growth
  • Mentoring and coaching
  • POS systems
  • Transaction processing
  • Customer service and engagement
  • Team building and leadership
  • Performance evaluations
  • Retail operations
  • Attention to detail
  • Marketing and promotions
  • Verbal and written communication
  • Staff scheduling
  • Budgeting and cost control
  • Team management
  • Process improvements
  • Cost control
  • Employee coaching
  • Store organization
  • Cash auditing
  • Inventory counting
  • Customer experience
  • Assignment delegation

Languages

Nepali
Native/ Bilingual
Hindi
Elementary
English
Professional

Timeline

Assistant Store Manager

Priceline
03.2022 - Current

MBA - Accounting

Hollmes Institute of Sydney

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Tripti Guurng