Shorya Prashar
Greenway,Australia
Summary
A competent, highly motivated and dynamic professional with a successful track record of 13 years in driving the overall operations entailing client relationship building, providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention. Customer-satisfaction driven professional with excellent verbal communication skills, a professional appearance and demeanor to handle restaurant operations. Natural flair for building relations, customer service and proven abilities in achieving optimum level of customer satisfaction. Demonstrated efficiencies in taking charge of situations, handling emergencies, working backwards to starting point - to get smooth running functions and routine activities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant Operations Manager
McDonalds Restaurant
, Australia
06.2016 - Current
- Company Overview: Stockfam Pty Ltd
- Managing Business Mcdonalds Restaurants with turnover of $40M per year
- Commitment to policies and procedures thus taking the principal accountability for the operations from people, sales, profit, administration, quality and security front
- Managing recruitment and retention of internal customers for sourcing the best talent from diverse sources to ensure effective working; also analyzing training needs and accordingly arranging training sessions for new/existing staff on technical and functional aspects to keep their skill levels up to date
- Leadership skills in managing store and ensuring complete life cycle of employee is properly taken care of from orientation to performance management to exit
- Expertise in handling cost effective budget operations while ensuring optimum utilization of available funds; keeping track on inflow & outflow of funds and resources and accordingly executing strategies to control overall cost to ensure maximum profitability
- Expertise in executing plans for increasing the customer loyalty and ensuring a delightful experience
- Competently maintaining highest standards of customer service giving preference to their satisfaction & promptly resolving their problems & concerns for referral & repeat business
- Competent in scheduling and staffing of employees to meet the business requirements and thus supporting plans to maximize store business
- Properly trained to handle ad hoc requirements and challenges by studying a trend analysis and making decisions accordingly
- Evaluating the short and mid range objectives, analysis of the same and thus making an action plan for any deviations found
- Accountable for achieving business targets within stipulated budget and time frame
- Ensuring workplace safety by using proper measures and coaching all on workplace habits and policies
- Competent on doing a risk analysis for the workplace and acting upon identified risk areas
- Ensuring that the wages, leaves and all other policies are dealt with to avoid any labor violations
- Competent in Store checks and audits and successfully certified for clearing all
- Stockfam Pty Ltd
- Maintained and monitored food safety standards to ensure compliance with health regulations.
- Developed operational policies and procedures for daily restaurant operations.
- Conducted regular staff meetings to discuss operational issues, customer service, and safety.
- Supervised the hiring, training, scheduling, and evaluation of all restaurant staff members.
- Monitored inventory levels to ensure adequate supply of products and ingredients.
- Established cost-saving measures to reduce overhead expenses while maintaining quality of service.
- Ensured compliance with local health codes by inspecting kitchen areas on a regular basis.
- Analyzed financial data such as sales reports to identify areas needing improvement or growth opportunities.
- Created promotional campaigns and marketing materials to attract new customers and increase sales volume.
- Oversaw daily cash deposits and reconciliation of bank accounts at end of day shift.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Reviewed monthly P&L statements to monitor budget goals and performance objectives.
- Managed the ordering process for supplies, equipment, and other necessary items.
- Coordinated special events such as banquets or catering functions for private parties.
- Organized weekly team building activities among restaurant staff members.
- Provided feedback on product development ideas from customers or employees.
- Assessed staffing needs based on business demands during peak hours.
- Implemented strategies designed to improve overall efficiency in order fulfillment processes.
- Inspected dining area regularly for cleanliness, maintenance issues, or safety hazards.
- Investigated customer complaints regarding quality of food or services rendered.
- Performed administrative duties such as payroll processing or employee reviews.
- Coordinated with marketing team to develop and launch promotions and special events.
- Controlled budget expenses by approving food, beverages and supplies purchases.
- Analyzed operating expenses such as labor and cost of goods to implement new policies and measures to reduce spending and maximize revenue.
- Supervised invoice and payroll processing to monitor accuracy and timely payment.
- Evaluated performance by measuring guest satisfaction, volume and revenue to facilitate changes and boost operations success.
- Oversaw and managed catering and event food service operations.
- Confirmed adequate staffing at peak service timeframes to deliver prompt and attentive service to guests.
- Collaborated with professionals to devise and administer business plan to enhance quality, service, and profitability.
- Analyzed financial reports and profit and loss statements to evaluate and improve profitability.
- Worked closely with kitchen staff to maintain streamlined operations and resolve issues.
- Planned and directed insightful employee training programs to maintain top-tier food service standards.
- Orchestrated employee development and retention strategies and programs.
- Determined effective selling techniques and trained staff on upselling tactics.
- Established and enforced health and safety procedures and policies to meet operational standards and regulatory requirements.
- Monitored employee productivity benchmarks to drive improvements.
- Maintained updated knowledge of liquor regulations to offer comprehensive staff training and strictly enforce during daily operations.
- Offered individual and group feedback to address staff performance concerns.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Department Manager
McDonalds Restaurant
, Australia
08.2015 - 03.2017
- Company Overview: Stockfam Pty Ltd
- Stockfam Pty Ltd
Restaurant Manager
McDonalds Restaurant
, India
01.2013 - 08.2015
- Company Overview: Stockfam Pty Ltd
- Stockfam Pty Ltd
Assistant Restaurant Manager
McDonalds Restaurant
, India
01.2012 - 12.2012
- Company Overview: Stockfam Pty Ltd
- Stockfam Pty Ltd
Assistant Manager
McDonalds Restaurant
, India
07.2008 - 12.2011
- Company Overview: Stockfam Pty Ltd
- Stockfam Pty Ltd
Education
Bachelor of Hotel Management -
01.2008
Skills
- Driving Business Results
- Restaurant Operations Management
- Customer Relations
- Customer Satisfaction
- Maintenance of Records
- Administration
- Recruiting, leading and developing people to deliver Quality, Service and Value
- Team Player
- Interpersonal Skills
- Building sales and controlling costs
- Maintaining P&L Accounts
Certification
- Certified in LEADING GREAT RESTAURANTS, Mcdonalds Australia Ltd.
- Certified in DIPLOMA IN MANAGEMENT, Mcdonalds Australia Ltd.
- Certified In RESTAURANT LEADERSHIP PRACTICES, Hamburger University, Thailand.
- Certified in EFFECTIVE MANAGEMENT PROGRAMME, Mcdonalds India.
- Certified In ADVANCE SHIFT MANAGEMENT, Mcdonalds India.
- Certified in BASIC SHIFT MANAGEMENT, Mcdonalds India.
References
- Jason Symons, Supervisor - People & Systems Advisor, Stockfam Pty Ltd, Canberra, ACT, Jason@stockfam.com.au, +61 407 257 709
- Aisha Ozolins, Supervisor- Learning & Development, Stockfam Pty Ltd, Canberra, ACT, aisha@stockfam.com.au, +61 431 174 958
Timeline
Restaurant Operations Manager
McDonalds Restaurant
06.2016 - Current
Department Manager
McDonalds Restaurant
08.2015 - 03.2017
Restaurant Manager
McDonalds Restaurant
01.2013 - 08.2015
Assistant Restaurant Manager
McDonalds Restaurant
01.2012 - 12.2012
Assistant Manager
McDonalds Restaurant
07.2008 - 12.2011
- Certified in LEADING GREAT RESTAURANTS, Mcdonalds Australia Ltd.
- Certified in DIPLOMA IN MANAGEMENT, Mcdonalds Australia Ltd.
- Certified In RESTAURANT LEADERSHIP PRACTICES, Hamburger University, Thailand.
- Certified in EFFECTIVE MANAGEMENT PROGRAMME, Mcdonalds India.
- Certified In ADVANCE SHIFT MANAGEMENT, Mcdonalds India.
- Certified in BASIC SHIFT MANAGEMENT, Mcdonalds India.
Bachelor of Hotel Management -
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