Tripti Gupta
Melbourne
Summary
Versatile Technical Lead & Integration Specialist with 10 years of cross-functional experience across the Australian Telecommunications (NBN) and US National Security sectors. Over the last 3 years, have pivoted into a hybrid analyst role, working closely with Iteration Managers to bridge the gap between business requirements and technical execution. Proven expertise in translating client needs into actionable Epics and User Stories while maintaining a high-level technical foundation in cloud (Azure) and integration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer (Developer Support Engineer)
Microsoft Pvt Ltd
Melbourne, Australia
11.2022 - 07.2023
- Provided technical support to APAC region customers for Azure App Service (PaaS), troubleshooting complex technical issues related to web application deployment, configuration, and performance optimization.
- Conducted in-depth Root Cause Analysis (RCA) to identify underlying problems and optimize customer applications for performance, scalability, and security on the Azure platform.
- Utilized expertise in Azure native Infrastructure-as-Code (IaC) tooling (ARM templates, Azure CLI, Azure PowerShell) to provide effective solutions and guidance to non-technical stakeholders.
- Client: Microsoft Azure App Services
Senior Associate Consultant (Onshore Lead / Technical Analyst)
Infosys Technologies Limited
Melbourne, Australia
03.2021 - 09.2022
- Iteration Management Support: Partnered closely with the Iteration Manager (IM) to manage dependencies and drive clarity between business stakeholders and the technical team during the CVT and Monthly Release Testing projects.
- Requirements Translation: Acted as the direct face to the NBN client for all virtualized services BAU support, responsible for analyzing issues and arranging triage calls with relevant SMEs to convert problems into fixable tasks.
- Onshore-Offshore Liaison: Managed an offshore team of 5-6 people, serving as the single point of contact for new development or support activities, providing technical guidance on CA LISA DevTest and API testing using Postman.
- Worked on sanity, regression, and shakeout testing in SIT & UAT environments, managing Confluence documentation to keep code changes in sync with functionality details.
- Client: NBN
Software Engineer / Technical Lead
Altran (part of Capgemini / formerly known as Aricent)
Gurugram, India & Texas, USA
07.2013 - 03.2021
- International Feature Development: Selected for a standalone onsite role at Oceus Networks in Texas, USA, to lead the end-to-end design, development, and integration of feature enhancements for a National Security product.
- Requirements Elicitation: Participated in direct client discussions to understand requirements for new configurations in the SCTP Load Balancer (SCLB) project and the LTE-MME product, converting system-level needs to product requirements.
- Agile & SDLC: Worked across all phases of the SDLC (design, development, integration, testing, maintenance), following both Waterfall and Agile (Scrum & Kanban) methodologies.
- Team Mentorship: Accelerated new team member ramp-up time by formalizing IPR and technology training processes, decreasing average onboarding time by (x) days/weeks.
Education
M.Sc. - Informatics
University of Delhi
Delhi, India01.2013
B.Sc. (Hons) - Computer Science
University of Delhi
Delhi, India01.2011
Skills
- Agile Management : JIRA, Confluence (Documentation & Knowledge Management), Bugzilla, CSC Console, Order Management Portal
- Requirements & APIs : POSTMAN, SoapUI, Swagger (API documentation), XML, JSON, JavaScript
- Database : MySQL, Oracle DB, Redis, SQL Developer
- Cloud Platform : Azure App Service (PaaS), Azure Functions, VNet, Azure Storage, Azure Container Apps
- Infrastructure as Code (IaC) : Azure Resource Manager (ARM), Azure CLI, Azure PowerShell
- DevOps & CI/CD : Azure DevOps, Git/GitHub, SVN, CVS, Docker/Kubernetes environment, Kubernetes
- Automation/Testing : Selenium (GUI Automation), CA LISA DevTest (Service Virtualization), Shell Scripting
Certification
- CSM (Certified Scrum Master)
- Microsoft Certified: Azure Fundamentals
Timeline
Senior Technical Support Engineer (Developer Support Engineer)
Microsoft Pvt Ltd
11.2022 - 07.2023
Senior Associate Consultant (Onshore Lead / Technical Analyst)
Infosys Technologies Limited
03.2021 - 09.2022
Software Engineer / Technical Lead
Altran (part of Capgemini / formerly known as Aricent)
07.2013 - 03.2021
B.Sc. (Hons) - Computer Science
University of Delhi
M.Sc. - Informatics
University of Delhi