TRISH AH SAM

•Establish and maintain stakeholder relationships through effective communication, negotiation and issue management regarding SME engagement and payment to ensure project deliverables are met.

•Support TAFE NSW SMEs to use TPD as a self-service function and educate staff in best practice processes and where to locate resources and guidelines on the intranet.

•Process TPD approvals on a weekly basis to ensure timely payment to SMEs.

•Conduct fortnightly TPD reporting and regular local internal control checks to identify any inconsistencies within the system/section and take appropriate action to address these matters.

•Monitor adherence to TPD and payroll deadlines to ensure annual reconciliations and payments are completed accurately and in a timely manner.

•Provide specialist payment advice to leaders and business stakeholders on the most effective SME engagement strategies to maximise business outcomes.

•Work with external vendors to facilitate payment to industry SMEs.

•Provide regular reports on SME engagement and payment related activities, compliance, governance and quality issues and seek leadership on complex or escalated issues to successfully deliver on milestones and goals.

•Conduct research and formulate recommendations to support evidence based project planning and decision making.

• Managing and guiding Product Specialists to produce high quality products
• Coordinating and tracking product development
• Liaising with other departments to successfully move the product through the QA process
• Communicating and disseminating information to clients and internal stakeholders
• Provide technical specialist advice to Product Specialists
• Review and implement continuous improvement processes

• Managing communication channels with key internal and external stakeholders
• Research, gather, collate and provide analysis and interpretative information that contributes to informed decision making, planning and delivery of high quality teaching and learning products
• Maintain appropriate corporate systems
• Provide effective support leave administrative, financial, procurement, customer service, contract management, reporting, stakeholder and industry/regulatory partnering to the business