Trish Balcomb

• Optimized resource allocation by assessing workload distribution regularly and adjusting staffing levels as necessary.
• Established strong relationships with clients to better understand their needs and provide tailored support services accordingly.
• Facilitated communication between departments to ensure seamless coordination of support services.
• Mentored and trained junior staff members, fostering a supportive work environment and promoting professional development.
• Collaborated with cross-functional teams on projects aimed at enhancing overall client experience and satisfaction levels.
• Implemented quality control measures to maintain consistency in service provision standards across the team.
• Resolved escalated customer concerns effectively, demonstrating empathy while maintaining professionalism at all times.
• Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
• Completed monthly audits as required using TopCat device
• Handing out jobs using Carps device

Implemented sustainability initiatives, promoting environmental awareness and eco-friendly practices within the community.

• Attracted new businesses into the village through incentive schemes designed specifically to boost local economy.
• Enhanced community engagement by organizing regular events and activities for residents.
• Collaborated with government officials, addressing concerns of residence and advocating for their needs.
• Fostered sense of belonging among villagers with cultural programs that celebrate diversity and promote inclusivity.
• Streamlined village operations through implementing efficient management practices and procedure. Maintained professional manner by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.