Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Patricia Brindle

Boronia,VIC

Summary

Dynamic professional with extensive experience at RACV, specializing in customer service and regulatory compliance. Demonstrated success in enhancing client relations and managing data entry with precision. Recognized for fostering teamwork and achieving high client satisfaction through proactive communication. Committed to continuous improvement and professional development in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Broker Assistant

Ausbrokers Countrywide
Scoresby, VIC
11.2023 - Current
  • Responded promptly to customer inquiries via phone, email, and other communication channels.
  • Ensured accurate data entry into company databases, tracking systems, and spreadsheets.
  • Maintained a detailed knowledge of all products and services offered by the company.
  • Adhered to strict compliance policies while executing daily tasks.
  • Prepared documents related to new accounts set-up.
  • Performed administrative duties such as filing paperwork, scheduling appointments.
  • Served as a liaison between brokers and clients and internal teams regarding account issues.
  • Provided support to brokers during client preparations for new business alterations and renewals.
  • Participated in continuous professional development activities to stay current.
  • Managed high-stress situations effectively, making critical decisions under tight deadlines to safeguard client interests.
  • Answered customer questions to maintain high satisfaction levels.

Owner Costume Designer

Sparkling Costumes
Boronia, VIC
01.2009 - Current
  • Attended rehearsals regularly in order to observe how the actor moves while wearing their costume.
  • Kept up to date on fashion trends and historical styles to ensure accuracy in designs.
  • Developed detailed sketches of costumes for actors and dancers, incorporating director's ideas.
  • Sourced fabrics from local and overseas vendors.
  • Fostered relationships with fabric stores, theatrical supply shops, milliners, in order to source materials quickly and efficiently.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Selected colors and textures that best represented the dancer's personality.
  • Organized fittings and alterations to ensure a perfect fit for each costume piece.
  • Designed multiple versions of each costume to accommodate different body types.
  • Created custom-made accessories, such as headpieces, to complete the look of an individual's theme.
  • Altered existing outfits to fit specific body sizes and types.
  • Drew artistic and fresh designs for consideration.
  • Bought unique and relevant pieces from brick-and-mortar and online stores.
  • Built reputation of credibility and responsiveness with vendors.
  • Constructed and styled garments by hand and by machines.
  • Created new patterns for each design.
  • Checked costume fits on performers to determine need for alterations.

Department Team Leader

Spotlight
Bayswater, VIC
10.2019 - 11.2023
  • Provided guidance on how to handle difficult situations or customers.
  • Served as a mentor for junior staff members providing guidance on career development paths.
  • Developed training materials for team members as needed.
  • Organized and scheduled team meetings to ensure efficient workflow.
  • Coached, mentored, and evaluated department staff performance.
  • Ensured compliance with applicable laws, regulations, policies, and procedures related to department functions.
  • Monitored employee attendance for compliance with company policies.
  • Analyzed data to identify trends or areas needing improvement.
  • Managed budgeting processes for the department.
  • Ensured that all employees had the necessary resources to perform their jobs effectively.
  • Participated in recruitment activities such as interviewing potential candidates for positions within the department.
  • Resolved customer complaints in a timely manner.
  • Oversaw daily operations of the team including delegating tasks, setting deadlines.
  • Balanced workloads to meet targets without overtaxing employees.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Followed safety protocols and company processes and procedures.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Handled shift overstock, restocking and inventory control.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.
  • Developed relationships with suppliers and vendors.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Insurance Sales Consultant

RACV
RINGWOOD, VIC
05.1995 - 06.2018
  • Actively participated in team meetings to discuss progress and strategize future goals.
  • Demonstrated a commitment to providing exceptional customer service at all times.
  • Attended training sessions to stay up-to-date on new products and services.
  • Ensured compliance with all applicable laws and regulations governing the sale of insurance products.
  • Identified opportunities for cross-selling additional products or services.
  • Managed customer inquiries via telephone, email, or face-to-face meetings.
  • Maintained accurate records of client interactions in company database system.
  • Provided product information and answered questions from potential customers regarding coverage options.
  • Assisted customers in filing claims and resolving issues with existing policies.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
  • Analyzed clients' existing insurance policies and recommended adjustments or additional coverage as needed.
  • Stayed abreast of new product offerings and industry trends to provide up-to-date advice to clients.
  • Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
  • Upsold products to policyholders and potential new clients.
  • Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Education

Tier 2 General Insurance Compliance General Advice

Anziif
Scoresby, VIC
12-2024

Certificate 4 - Occupational Health And Safety

Spotlight University
Bayswater, VIC
11-2023

Skills

  • Customer service and support
  • Data entry and document preparation
  • Regulatory compliance
  • Client relations management
  • Time management
  • Client relations
  • Team collaboration

Affiliations

  • Support my daughter's calisthenics club in volunteering

Timeline

Broker Assistant

Ausbrokers Countrywide
11.2023 - Current

Department Team Leader

Spotlight
10.2019 - 11.2023

Owner Costume Designer

Sparkling Costumes
01.2009 - Current

Insurance Sales Consultant

RACV
05.1995 - 06.2018

Tier 2 General Insurance Compliance General Advice

Anziif

Certificate 4 - Occupational Health And Safety

Spotlight University

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Patricia Brindle