Trish Dorey
Hammondville,NSW
Summary
As a skilled Senior Administrator with over 10 years of data entry, customer service and claims administration experience, completing a wide range of administrative tasks, I will use my transferable skills to make a significant contribution to the success of a company.
Overview
11
11
years of professional experience
Work History
Talent Acquisition Partner
RSPCA NSW
02.2023 - Current
- Manage the recruitment process in its entirety, across the organisation from obtaining approval to recruit, posting job adverts internally and externally, reviewing applications, phone screening candidates, scheduling interviews and initiating and following up on police, reference and medical checks
- Configuration and implementation of applicant tracking Sydney (ATS), JobAdder and JobAdder Hiring Manager Portal as the sole administrator of the JobAdder software platform
- Create daily, weekly and monthly recruitment reports for management & internal stakeholders
- Action the termination of staff members, including ensuring the deactivation of system access, sending exit surveys for completion and ensuring company assets are returned
- Sole ownership and management of the recruitment inbox, responding to a wide range of inquiries
- Support the wider HR team with ad hoc administrative tasks, updating internal systems and running reports
- Updating and advertising of the organisation's EVP (Employee Value Proposition)
Senior Claims Administrator
White Wolf Constructions
09.2022 - 02.2023
- Ensured KPI's were met when submitting claims to multiple insurance companies for review and approval, including large loss tenders
- Updated policy holder data in CRM database, WOLF for account management and record-keeping
- Opened and routed incoming mail to appropriate personnel or department. Including taking calls, redirecting, and responding to emails and sending mail via post
- Development of procedures and policies & instrumental in the creation of the new employee induction program
- Built and maintained positive professional relationships with colleagues, sub-contractors and insurance companies representatives
- Training and orientation of new employees, including company culture and procedures
- Delivered regular updates to team members and tracked performance to ensure company targets on track
- Worked with the leadership team to address challenges regarding the business operations and communicate changes as required
- Evaluated training needs, employee performance and conducted performance reviews
- Recruitment tasks including phone screening and organizing interviews
Claims Administrator
White Wolf Constructions
02.2021 - 09.2022
- Manage the submission process for two large insurance companies, IAG & Auto & General Services, ensuring that all submissions are accurate and complete
- Submission of all financial information and assessment evidence to the insurance company(s) via multiple software platforms ensuring compliance
- Clear communication with insurance companies, policy holders and external stakeholders via phone, email & web chat
- Data entry and document scanning into a wide range of databases
- Assisted team members in resolving complex issues with critical thinking and tactful communication
- Drafted and reviewed correspondence to ensure error-free communications
- Cross trained staff in the Claims Coordination and Submission space
Claims Coordinator
White Wolf Constructions
04.2019 - 08.2020
- Followed established company policies and enforced regulations to maintain compliance for insurance claims
- Resolved customer complaints and answered questions raised about running repairs
- Liaised with policy holders, sub-contractors and private clients and insurance companies to maintain premier best practice insurance claim service
- Setting customer expectations of repair cycle time frame, used toward KPIs
Service Coordinator
David Jones Electricians
10.2018 - 03.2019
- The point of contact for allocating and scheduling appointments for eleven qualified electricians
- Processing of online payments for completed appointments within 24 hours of completion
- Provide superior customer service to clients via phone and email
- Being available after hours and on weekends for urgent appointments and escalations as required
- Effective multi-tasking and able to prioritise work effectively
- High inbound call volume and ensuring timely responses to clients are provided via phone and email
Claims Administrator
Gallagher Bassett
04.2018 - 10.2018
- A part of the integration of the iCare claim lodgement system
- Create and lodge the notification of claims including, travel, motor, property, liability, and general liability claims
- Worked within a large team to ensure claims are lodged accurately and within service level agreements
- Provided superior customer service to clients and the agencies registered under Gallagher Bassett
Claims Administrator
StatePlus
12.2017 - 04.2018
- Investigation of deceased estate claims, including certification discrepancies, potential fraudulent documentation received and requesting outstanding documentation/information from various internal and external parties
- Work autonomously and with the deceased estates team toward the goals of the business
- Clearly communicate with colleagues, management, Registry team, regional offices, Trustee delegates of StatePlus, solicitors and lawyers
- Processing death benefit payments to beneficiaries/claimants
- Identifying potential beneficiaries by reviewing the deceased's Will and beneficiary nomination(s) in place
- Drafting Trustee Recommendations for approval of payment of the death benefits
Administration Specialist
Link Group, Superannuation
02.2015 - 12.2017
- Speciailsing in the investigation of contributions and rollover discrepancies
- Communicate with and assist with stakeholder enquiries, including advisers, dealer groups, members, employers and internal teams, via email, telephone and Skype
- Allocation of contributions to member accounts accordingly and the allocation of work items to the appropriate internal team
- Monthly reconciliation of unallocated contributions and rollovers received
- Using multiple system platforms to investigate and allocate contributions
- Liaise with colleagues and management in the positive development of the Administration team
Life Claims Officer
Link Group, Energy Industries
12.2013 - 02.2015
Senior Customer Service Officer
Link Group, Superannuation
12.2012 - 12.2013
Education
Certificate IV - Insurance
Australian Administrative Services
Sydney05.2014
Certificate III - Financial Services, Superannuation
Australian Administrative Services
06.2013
Certificate III - Financial Services, Banking
Onsite, St George Bank
01.2009
Certificate II - Retail Operations
TAFE NSW
Newcastle, NSW12.2006
Certificate II - Business Administration
TAFE NSW
Glendale NSW07.2005
High School Diploma -
Toronto High School
Toronto, NSWSkills
- Office administration
- Business Administration
- Data Entry and secure document recording
- Database Administration
- Referral program ownership & management
- Applicant Tracking Systems
- Human Resources Management Systems
- End to end recruitment and talent acquisition
- Superannuation knowledge
- Exceptional customer service
- Inbound call centre experience
- Coaching and Mentoring teams
- Problem-Solving
- Attention to Detail
Timeline
Talent Acquisition Partner
RSPCA NSW
02.2023 - Current
Senior Claims Administrator
White Wolf Constructions
09.2022 - 02.2023
Claims Administrator
White Wolf Constructions
02.2021 - 09.2022
Claims Coordinator
White Wolf Constructions
04.2019 - 08.2020
Service Coordinator
David Jones Electricians
10.2018 - 03.2019
Claims Administrator
Gallagher Bassett
04.2018 - 10.2018
Claims Administrator
StatePlus
12.2017 - 04.2018
Administration Specialist
Link Group, Superannuation
02.2015 - 12.2017
Life Claims Officer
Link Group, Energy Industries
12.2013 - 02.2015
Senior Customer Service Officer
Link Group, Superannuation
12.2012 - 12.2013
Certificate IV - Insurance
Australian Administrative Services
Certificate III - Financial Services, Superannuation
Australian Administrative Services
Certificate III - Financial Services, Banking
Onsite, St George Bank
Certificate II - Retail Operations
TAFE NSW
Certificate II - Business Administration
TAFE NSW
High School Diploma -
Toronto High School
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