Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Trish Dyne

Brisbane,QLD

Summary

Accomplished and long career in ICT Project Management as well as successful Content Creator. with a passion for global community awareness.


Proven ICT track record at the national and international level (IBM, OBS) excelling in project management customer delivery and management.


Developed project management skills to enhance operational efficiency and demonstrated learning and and adaptability across many different areas and developing technologies.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Content Writer / Creator /Personal Blogger

Self Employed Web
01.2012 - Current

As a personal experience and for a global audience, I created a blog site for the Autoimmune community., along with many other support pages.

I was invited to write and share for many other organisations and groups with the shared experience, including, the American autoimmune society.

Since that time I have been blogging, writing and creating as much content as possible.

My webite "autoimmunitygirl.com" appears in several social media platforms.

  • Completed thorough research into assigned topics.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
  • Performed keyword research to optimize content for SEO.
  • Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.

Project Manager

IBM
01.2008 - 01.2011
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Coordinated with external vendors to deliver IT project components.
  • Wrote, updated and maintained project documentation.
  • Communicated project updates to stakeholders at all levels.
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Negotiated and managed project budgets to meet goals.

Global Project Manager

OBS
01.2007 - 01.2008
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Reduced project risks through comprehensive risk assessments, contingency planning, and proactive issue resolution.
  • Optimized resource allocation by utilizing advanced scheduling software that balanced workload distribution among team members effectively.
  • Enhanced stakeholder satisfaction by managing expectations, addressing concerns, and providing regular status updates.

Project Manager

Boral
01.2004 - 01.2006
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

Service Delivery Manager

CWS
01.2000 - 01.2004
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Improved service quality, addressing client concerns promptly and professionally.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
  • Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.

Customer Service / Service Delivery / Team Leader

Telstra Corporation
01.1992 - 01.1999
  • Collaborated closely with cross-functional teams to identify service gaps and develop effective solutions that address client needs.
  • Developed strong relationships with key stakeholders, ensuring alignment of goals and seamless collaboration during project execution.
  • Managed escalated customer issues from initial contact through resolution, demonstrating empathy while working diligently towards satisfactory outcomes for all parties involved.
  • Mentored team members on best practices in service delivery, fostering a culture of continuous improvement and professional growth.

Education

LLB - Law LLB

James Cook University
Townsville, QLD
01.2026

Skills

  • Creative Writing
  • Editing skills
  • Strong Research Abilities
  • Effective writing
  • SEO knowledge
  • Deadline Management
  • Proofreading
  • Keyword optimization
  • Project Management
  • Editing and proofreading
  • Project Coordination
  • Multimedia integration
  • Brand voice consistency
  • Research Writing
  • Editing and review
  • Social Media Content Writing
  • Microsoft Office
  • Project Collaboration
  • Work Planning and Prioritization
  • Adaptability and Flexibility
  • Critical Analysis

Affiliations

  • Townsville Community Legal Service

Timeline

Content Writer / Creator /Personal Blogger

Self Employed Web
01.2012 - Current

Project Manager

IBM
01.2008 - 01.2011

Global Project Manager

OBS
01.2007 - 01.2008

Project Manager

Boral
01.2004 - 01.2006

Service Delivery Manager

CWS
01.2000 - 01.2004

Customer Service / Service Delivery / Team Leader

Telstra Corporation
01.1992 - 01.1999

LLB - Law LLB

James Cook University
Trish Dyne