Trish Gutsa
Villawood,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Babysitter
Fadzai Karasawo
07.2023 - 10.2023
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Played games, worked on puzzles, and read books to young children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated with parents regarding children's progress and development, raising any issues.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Support Technician
ZODSAT Pvt Ltd
06.2018 - 05.2023
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
- Updated documentation and produced reports.
- Completed inventory counts and organized supplies.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Rigger
Nytel Communication Systems
01.2015 - 05.2018
- Determined correct rigging requirements for equipment based on job specifications and environmental conditions.
- Rigged for heavy lifts according to blueprint requirements.
- Worked at heights and in confined spaces without difficulty.
- Rigged cables and pipes in configurations to support loads and maintain crew safety.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Certificate in Electronic Communication Systems - Electronics And Communication
Gweru Polytechnic College
Gweru, Zimbabwe12.2014
Skills
- Activity Planning
- Homework Assistance
- Behavior Monitoring
- Light Housekeeping
- Maintaining Safe Environment
- Time Management
- Repair Expertise
- Repair Skills
- User Training Expertise
- Technical Support
- Issue Resolution
- Attention to Detail
- Data Recovery
- Software Installation
- Adaptability
- Active Listening
- Customer Service
- Network Configuration
- Remote Support
- Critical Thinking
- System Maintenance
- Multitasking
- Ticket Management
- Virus Removal
- Interpersonal Skills
- Operating Systems
- Problem Solving
- Performance Optimization
- Site Installations
- Documentation Skills
- Testing Procedures
- Excellent Communication
- Customer Complaint Resolution
- Inbound Customer Service
Timeline
Babysitter
Fadzai Karasawo
07.2023 - 10.2023
Support Technician
ZODSAT Pvt Ltd
06.2018 - 05.2023
Rigger
Nytel Communication Systems
01.2015 - 05.2018
Certificate in Electronic Communication Systems - Electronics And Communication
Gweru Polytechnic College
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