Overview
Work History
Education
Skills
Affiliations
Personal Information
References
Additional Information
Timeline
Generic

Trish Hunt

Pitt Town,NSW

Overview

23
23
years of professional experience

Work History

Business Partner

05.2015 - 04.2016
  • For Corporate (HR, Property, Facilities)
  • Responsible for the end to end relationship between IT and Woolworths non-trading divisions
  • Accountable for the future pipeline, work demand planning and scheduling, flight plans, future services roadmaps
  • Delivery of the overarching IT Strategy for my business partners
  • Manage the prioritisation process in line with business outcomes and improvement strategies
  • Measuring account success
  • Driving change and innovation through IT/ HR connectedness programs
  • Managing the uplift to on-board Google+ to 200,000 employees in line with the new internal communications strategy

Stream Lead

11.2014 - 05.2015
  • Applications Simplification
  • Responsible for driving IT application simplification for Sunset / Retire and Optimisation, and exceeding savings targets for the organisation
  • Accountable for reducing and optimising business applications, reviewing the IT application portfolio and identifying savings opportunities
  • Key player in analysis, development and implementation of strategic business plans/policies, ensuring organizational growth while targeting maximum profitability and cost effectiveness
  • Actively contributed to stakeholder engagement, analysis and participation, while preparing and executing readiness tests and establishing points of resistance
  • Development of IT documents, including standard operating procedures, systems documents and reports.

Google Business Implementation Project Manager

03.2013 - 10.2014
  • Responsible for leading the project to migrate 25,000 Outlook users to Google Mail and Google Apps for Business
  • Worked closely with Google Enterprises, leaders, sponsors, business partners, and Implementation Partner to change all MS Outlook users to Google Apps for Business
  • Defined performance standards across all functional areas, periodically reviewing performance with the application of concurrent management audit procedures
  • Responsible for the risk assumption, issue and dependency management along with stakeholder management, resource management, change control and milestone management
  • Identified, assessed, and developed areas for building high performance teams for successful project completion.

Service Delivery Manager

Liquor and Petrol
09.2012 - 03.2013
  • Responsible for managing business relationship for both the petrol and liquor business
  • Identified IT operational challenges with business partners and engaged teams in BTS to prioritise, track and deliver improvements,
  • Led overall communications between business and IT, reviewing long-term operational service impacts, planning changes per prioritisation process and developing business cases
  • Accountable for resource analytics (overload/under-load) and successfully increased the Citrix capacity for the Dan Murphy offices and stores.

Technical Support Manager

01.2011 - 09.2011
  • Finance, Corporate, IT and HR
  • Responsible for managing the IT Service Desk during transition to an outsourced facility, and identified suitable roles for existing staff in Woolworths
  • Developed key reports and recommendations for presentation to senior management and key stakeholders
  • Drove weekly performance and monthly business reviews for operations management, compliance, and customer service/relations.

Project Manager

AT WOOLWORTHS LIMITED
08.2004 - 10.2007

Process Improvement Coordinator

10.2001 - 08.2004

Disaster Recovery, Capacity. Availability Manager

Woolworths
BELLA VISTA, NSW
07.2017 - Current
  • Service Continuity, Capacity and Availability
  • Service Operations and Infrastructure – Service Management
  • Managing a team of DR and Capacity specialists
  • Design and implement policies, processes managed by risk controls that govern DR readiness and compliance
  • Stakeholder management, forums to share DR position to drive improved DR readiness position
  • Track, manage and report application DR Readiness across all Group IT Domains
  • Responsible for the Operational delivery of the Portfolio Processes across Woolworths IT
  • Align the current risk profile to manage within the agreed medium risk position
  • Achievements:
  • DR maturity uplift from Level 1 to Level 3
  • Implemented processes for the Portfolio
  • Introduced DR testing efficiencies to reduce testing overheads
  • Leading a great team who are outcomes driven
  • Establishment of the DR Steering Committee
  • Achieved Cornerstone Board compliance – shifting DR from a high to an agreed minimum risk position
  • Compliance and readiness measures are presented to the Woolworths Board
  • Established DR Readiness with all business units with the Woolworths Group
  • Demonstrated excellent network and relationship building with both external and internal customers.

Education

IT Infrastructure Library (ITIL) Certified, Foundation Certificate in IT Services Management Certificate IV in Project Management Six Sigma -

Diploma: Diploma - Management and Leadership

Skills

  • Expertise
  • Project Management
  • Program Management
  • Change Management
  • Business Account Management
  • Team Management
  • Analytics, trending, forecasting
  • Relationship Management
  • Applications Simplification
  • Interpersonal Skills
  • Risk Management
  • Business / IT Strategy
  • Budgeting/Forecasting
  • Key Achievements
  • Leading a portfolio of processes that has driven improvement over 4 years in Disaster Recovery readiness
  • Project managed and delivered Google Apps for Business and received recognition at the 2013 ITNews Awards garnering Retail CIO of the Year award
  • Recognised for leading the transition of 25,000 Outlook users to Google Mail and Google Apps for Business
  • Played key role in transition of the service desk to an outsourced partner; successfully placed 95% of team members within the organisation
  • Life/ work balance, I am a photographer, I play guitar, weekends away, I can’t wait to travel more again
  • New York
  • 2
  • Page

Affiliations

A results-driven process and outcomes driven technology expert with extensive experience in IT management, relationship / account management, project Management, pipeline planning, application simplification, relationship management and new technology deployment. Proven ability to lead transformational change across a range of operational areas to create a sustainable difference in operational performance. Understanding what is important to my stakeholders and driving the message back into IT. Success looks like the business and IT working together, a seat at the table, a trusted advisor. Most importantly, adding value every day. Life Purpose Keep learning, be challenged, be authentic, be centred and align to a leader that inspires me and others to be better every day. Life Mantra Care deeply, be kind and always

Personal Information

Where would I live if I could

References

References are available on request

Additional Information

  • HSC: , OLMC Parramatta Personal Details

Timeline

Disaster Recovery, Capacity. Availability Manager

Woolworths
07.2017 - Current

Business Partner

05.2015 - 04.2016

Stream Lead

11.2014 - 05.2015

Google Business Implementation Project Manager

03.2013 - 10.2014

Service Delivery Manager

Liquor and Petrol
09.2012 - 03.2013

Technical Support Manager

01.2011 - 09.2011

Project Manager

AT WOOLWORTHS LIMITED
08.2004 - 10.2007

Process Improvement Coordinator

10.2001 - 08.2004

IT Infrastructure Library (ITIL) Certified, Foundation Certificate in IT Services Management Certificate IV in Project Management Six Sigma -

Diploma: Diploma - Management and Leadership

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Trish Hunt