Trish Krieg
Bannockburn,VIC
Summary
Professional with proven leadership skills and strong focus on team collaboration and customer service excellence. Adept at handling customer inquiries, resolving issues, and maintaining high service standards. Reliable and adaptable, skilled in communication, conflict resolution, and team management. Prepared to drive performance and exceed expectations in customer-focused environment.
Overview
28
28
years of professional experience
Work History
Customer Service Team Leader
Bamganie Pets Cremation Service
08.2021 - Current
- First point of contact for vet clinics and private clients.
- Organise workload to meet deadlines.
- Provide customer service excellence across phone & email.
- Coordinate pet viewings, ash collections, and client visits with sincere empathy.
- Liaise with cremating, packing and driver teams to ensure accurate service delivery
- Overseeing the accuracy of data entry by team with online Portal.
- Admin duties as requested by management.
- Scheduling and Coordination of drivers runs for collection and return of beloved pets.
- Ensure team are providing sincere empathetic and compassionate communication.
- Skills: Time Management, Prioritising, Team Building, Clear and concise communication.
- Key competencies include empathy and understanding.
Store Manager
Euro Garages Australia
03.2013 - 08.2021
- First point of contact for customers at front counter.
- Assisting with customer queries over the phone or in person.
- Organising workload to meet deadlines.
- General Maintenance and Cleaning of Store.
- Processing and Receipting of orders and invoices via RF.
- Word processing and excel data entering as requested.
- Admin duties as requested by management in the business.
- Payroll and staff rostering.
- Adhering to strict budget guidelines.
- Merchandising of store.
- Cash control and balancing.
- Checking and ordering of fuel stock and merchandise.
Small Business Owner/Operator
A & M Detailing / Belmont Vehicle Detailers
05.2006 - 10.2013
- Ensure a safe workplace.
- Assisting with customer queries over the phone or in person.
- Processing and Receipting of orders and invoices.
- Word processing and excel data entering as requested.
- Admin duties as required by the business.
- Checking and ordering of supplies and stock.
- Managing busy detailing workshop.
- Organising workload to meet deadlines.
- Improving Company Profits.
- Maintaining customer data base.
- Liaising with car dealerships.
- Book Keeping.
Assurance/Compliance Specialist
Mobil Oil Australia Pty Ltd
02.2002 - 03.2005
- Site Safety Health and Environment Assessor - Ensure a safe workplace.
- Site Standards Assessor.
- Site Controls/Loss Prevention Assessor.
- Improving Company Profits.
- Training and Building Site Manager Skills.
- Completing Assessment Reports.
- Ensuring Compliance and Education of Company Policies and Procedures.
- Development and maintenance of Policies, Procedures and Training Manuals.
- Ensuring Compliance of Merchandising standards.
- Project Management.
- RBS Systems Administrator.
- Coordination and Education to end users of Company Policy and Procedure Manual.
- Increase in Site Standards.
- Improved the business through gap closure.
- Developed and refined Policy and Procedure to suit the business needs.
- Staff development and mentoring.
- Implementation of Site training manual.
- Performance appraisal objectives continually met.
- Relieving Territory Manager.
Store Manager
Mobil Oil Aust P/L T/As RAFinc
03.1998 - 03.2005
- Site Safety Health and Environment Assessor - Ensure a safe workplace.
- Site Standards Assessor.
- Site Controls/Loss Prevention Assessor.
- Improving Company Profits.
- Training and Building Site Manager Skills.
- Completing Assessment Reports.
- Ensuring Compliance and Education of Company Policies and Procedures.
- Development and maintenance of Policies, Procedures and Training Manuals.
- Ensuring Compliance of Merchandising standards.
- Project Management.
- RBS Systems Administrator.
- Coordination and Education to end users of Company Policy and Procedure Manual.
- Increase in Site Standards.
- Improved the business through gap closure.
- Developed and refined Policy and Procedure to suit the business needs.
- Staff development and mentoring.
- Implementation of Site training manual.
- Performance appraisal objectives continually met.
- Relieving Territory Manager.
Skills
- Complaint resolution
- Customer service excellence
- Schedule management
- Multitasking and organization
Timeline
Customer Service Team Leader
Bamganie Pets Cremation Service
08.2021 - Current
Store Manager
Euro Garages Australia
03.2013 - 08.2021
Small Business Owner/Operator
A & M Detailing / Belmont Vehicle Detailers
05.2006 - 10.2013
Assurance/Compliance Specialist
Mobil Oil Australia Pty Ltd
02.2002 - 03.2005
Store Manager
Mobil Oil Aust P/L T/As RAFinc
03.1998 - 03.2005