Trish Lingard

• Working collaboratively to respond to customers and undertaking making referrals to support service agencies

• Managing tenancy arrangements including the housing register (register of need), allocations, changes of tenancy and vacancies; liaising with community and other housing providers and ensuring departmental compliance.

• Conducting home visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints.

• Managing property maintenance and conducting property inspections.

• Effectively using Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.

• Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

• Used internal software to process reservations, check-ins and check-outs.

• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

• Managed master calendar and scheduled

• appointments for providers based on optimal patient loads and clinician availability.

• Supported office staff and operational requirements with administrative tasks.

• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Transcribed phone messages and relayed to appropriate personnel.