Patricia MULLAN
Port Kenny,WESTERN AUSTRALIA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Assistant in Nursing
Compatible Care
11.2018 - 10.2023
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Updated database of contacts and resources for company-wide distribution.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Assistant Bar Manager
Coogee Surf Lifesaving Club
02.2023 - 04.2023
- Improved customer satisfaction by creating and implementing innovative cocktail recipes and seasonal drinks.
- Enhanced bar efficiency by streamlining inventory management and ordering processes.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Boosted revenue by developing promotional events and cultivating relationships with local vendors for cross-promotional opportunities.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Streamlined service workflows to reduce wait times by implementing efficient drink preparation techniques and optimizing bartender stations.
- Assisted in recruiting top talent for the bar team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.
- Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Supervisor of Operations
Traffic Response Group
03.2002 - 11.2019
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
Education
Liquor Contol
Appoved Manager
Perth, WA03.2023
No Degree - Cert 3 Individual Support
Ashley Training
Perth, WA12.2020
High School Diploma -
Governor Stirling Senior High School
Woodbridge, WA12.1979
Skills
- Fast Learner
- Schedule and Calendar Management
- Computer Skills
- Operations Support
- File and Record Keeping
- Support Services
- Calendar Management
- Time Management
- Microsoft Office Suite
- Verbal and Written Communication
- Document Control
- Multitasking abilities
- Organizational skills
- Problem solving
- Effective communication
- Attention to detail
- Customer service
- Logistical Planning
- Supply Restocking
- Professional and Mature
- Strong Problem Solver
- Excel Spreadsheets
- Report Writing
Timeline
Assistant Bar Manager
Coogee Surf Lifesaving Club
02.2023 - 04.2023
Assistant in Nursing
Compatible Care
11.2018 - 10.2023
Supervisor of Operations
Traffic Response Group
03.2002 - 11.2019
Liquor Contol
Appoved Manager
No Degree - Cert 3 Individual Support
Ashley Training
High School Diploma -
Governor Stirling Senior High School
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