Trish Twomey
Glengarry,VIC
Summary
Dynamic manager with a proven track record at Hogs Breath Cafe, excelling in team leadership and customer service. Developed impactful training programs, enhancing staff productivity and operational efficiency. Skilled in decision-making and time management, consistently achieving process improvements and fostering collaboration across departments.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
2026
2026
years of professional experience
Work History
Manager
Hogs Breath Cafe
2016 - Current
- Led team in daily operations, ensuring efficient workflow and adherence to company standards.
- Developed and implemented training programs to enhance employee skills and productivity.
- Monitored performance metrics, identifying areas for process improvement and cost reduction.
- Facilitated cross-departmental collaboration to optimize resource allocation and project outcomes.
- Accomplished multiple tasks within established timeframes.
Retail Sales Associate
Traralgon News and Lotto
2013 - 2015
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to ensure efficient store operations.
Hospitality Worker
Retro Cafe
2010 - 2013
- Supported inventory management by monitoring stock levels and ordering supplies when needed.
- Trained new staff on operational procedures and customer service standards.
- Addressed customer inquiries and resolved issues promptly to maintain positive experiences.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Hospitality Worker
Maccas on Hotham
2005 - 2010
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Assisted in maintaining cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure efficient operation during peak hours.
- Handled cash transactions accurately, ensuring accountability at point of sale.
Cleaner
Clean
1999 - 2002
- Maintained cleanliness and sanitation standards in assigned areas.
- Operated cleaning equipment, ensuring proper use and maintenance.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Implemented efficient cleaning techniques to improve workflow productivity.
Retail Worker
Glengarry General Store
1987 - 1997
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to optimize customer navigation.
- Operated point-of-sale systems accurately to process transactions efficiently.
- Collaborated with team members to restock inventory and manage displays effectively.
Education
Traralgon Technical School
Traralgon, VICSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Hogs Breath Cafe
2016 - Current
Retail Sales Associate
Traralgon News and Lotto
2013 - 2015
Hospitality Worker
Retro Cafe
2010 - 2013
Hospitality Worker
Maccas on Hotham
2005 - 2010
Cleaner
Clean
1999 - 2002
Retail Worker
Glengarry General Store
1987 - 1997
Traralgon Technical School