Trisha Banerjee
Sydney,Australia
Summary
Extremely Professional, results-oriented, and hard-working with a strong desire to succeed and learn. Strong project management, organizational and team leadership skills built on a solid record. Well-developed analytical thinking, problem solving and statistical skills. An open communicator who forms productive partnerships across all functions and business levels. Record of success in training and mentoring. Trustworthy and reliable.
Overview
3
3
years of professional experience
Work History
Application Support Analyst
ACCENTURE
07.2019 - 12.2022
- Providing 3rd line support to client POS Application and directly working on client requests to develop features in the application as well as working on bug fixes
- Collaborate with cross-functional teams to analyze, diagnose, and resolve application and process issues promptly
- Implement database changes as per the company's change management policies and procedures
- Optimize database queries and ensure efficient data retrieval
- Participate in on-call rotation to provide 24/7 support for critical application issues
- Conducted regular performance monitoring and tuning to optimize application performance
- Automated repetitive tasks using automation anywhere tool to improve efficiency
- Proactively worked on incident requests to resolve issues faced by the business
- Reporting and working on defects and service improvements using Jira Tool
- Analyzing Uniface Logs to resolve incidents and work on bug fixes
- Worked closely on complex business requirements and existing processes
- Worked with my team to train and upskill new joiners by giving Knowledge Transfers
- Handled change management, planning, tracking and ensuring timely delivery of bug fix related artifacts
- Auditing resources with access for all the applications and ensuring the right level of access to an individual so that Accenture is compliant to client's policies and there is no data breach
- Meeting Service Level Agreement during P1/P2 incidents and resolving the issues
- Presenting the weekly ORM to the client.
Education
Bachelor of Technology - Electronics and Communications Engineering
GITAM Deemed University
India12.2019
Skills
- Languages: Uniface, MYSQL, C, C
- Manual Testing
- PLSQL Developer
- Automation anywhere
- Software/ Program/OS: SQL MANAGEMENT STUDIO, MICROSOFT OFFICE
- Database: Oracle 11g and SQL SERVER, MySQL, MongoDB, PostgreSQL, Firebase
- Operating Systems: Windows, Mac OS
- Database Management: PL/SQL
- Tableu
- JIRA
- Query Design and Optimization
- Performance Tuning
- Troubleshooting and Issue Resolution
- Documentation
- Change Management
- Disaster Recovery and planning for client in Uniface
- Collaboration and Teamwork
- Knowledge Transfer
- On call support for P1 issues
Sponsorship Required
NO
References
Available upon request
Timeline
Application Support Analyst
ACCENTURE
07.2019 - 12.2022
Bachelor of Technology - Electronics and Communications Engineering
GITAM Deemed University
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