Trisha Sheppard
Cairns,Queensland
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioural issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Also adept at enhancing client well-being and independence, my tenure at Synapse Brain Injury Organisation honed my skills in daily living assistance and relationship building. Achieved a significant increase in client satisfaction through personalized care and support. Proficient in documentation and reporting, my approach combines empathy with a results-driven mindset to exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Casual Relief Teacher
TRACER
02.2019 - Current
- Implemented effective behavior management strategies, resulting in improved student focus and participation.
- Developed a positive classroom environment, fostering collaboration and respect among students.
- Contributed to curriculum development initiatives, ensuring alignment with state standards and relevance to modern contexts.
- Provided instructional support to students with special needs through differentiated instruction and accommodations tailored to their unique requirements.
- Implemented behaviour modification strategies, resulting in improved self-regulation and classroom participation among students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Helped students explore concepts with engaging, learning-focused activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Facilitated group projects that encouraged teamwork, problem-solving skills, and critical thinking abilities among students.
- Enhanced student comprehension by employing diverse teaching methods and adapting to individual learning styles.
Disability Support Worker
Synapse Brain Injury Organisation
02.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Conducted in-home visits to provide supportive services.
Retail Sales Worker
Liquorland
03.2013 - 09.2017
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
- Promoted store events and special promotions through engaging interactions with customers both in-person and via social media platforms.
- Supported loss prevention efforts by monitoring suspicious activity, deterring theft attempts, and reporting incidents as necessary.
- Utilized strong merchandising skills to create visually appealing displays that attracted customers'' attention and boosted sales potential.
- Collaborated with store management to plan and execute in-store events, boosting foot traffic and generating excitement for new product launches or seasonal promotions.
- Cultivated an inclusive shopping atmosphere for diverse clientele by demonstrating cultural sensitivity when interacting with customers.
- Contributed to a positive work atmosphere by actively participating in team meetings and offering constructive feedback on processes or improvements needed within the store environment.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor Of Primary Education - Education
James Cook University
Cairns, QLD03.2018
High School Diploma -
Tafe Cairns
Cairns11.2017
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Relationship Building
- Disability Awareness
- Documentation skills
- Documentation And Reporting
- Client Confidentiality
- Incident Reports
- Mobility support
- Meal Planning
- Computer Skills
- Health and safety
- Daily Living Requirements
- Household chores
- Dressing assistance
- Creative Thinking
- Risk Assessments
- Family Communication
- Emotional Support
- Transportation Assistance
- Feeding Assistance
- Medication organization
- Grooming support
- Lifestyle Support
- Multicultural Sensitivity
- Problem-Solving
Timeline
Disability Support Worker
Synapse Brain Injury Organisation
02.2023 - Current
Casual Relief Teacher
TRACER
02.2019 - Current
Retail Sales Worker
Liquorland
03.2013 - 09.2017
Bachelor Of Primary Education - Education
James Cook University
High School Diploma -
Tafe Cairns
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