Trisha Tan

• Partner with responsible departments in understanding and supporting their strategic and operational requirements ensuring HR issues and consequences are considered at the earliest possible point in business decision making
• Contribute and support to identify, created and implemented forward-thinking initiatives to improve employee engagement.
• Act as the main liaisons with stakeholders on policy, processes & general queries, etc.
• Provide sound guidance, professional support and advisory to managers and employees in performance management, career development, succession planning discussions and disciplinary issue.
• Deliver HR Improvement projects, and implements policies and actions in the areas of responsibility

Recruitment & Talent Management

• Perform full spectrum of the recruitment process
• Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans .

Onboarding & Offboarding

• Deliver full employee life cycle from onboarding to exit clearance

HR Business Partnering

• Act as main liaisons with stakeholders on policy, processes & general queries, etc.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

HR Administration:

• Execute all HRBP related Administrative activities including employee life cycle management, contract and letter drafting and administration, orientation and onboarding, recognition, Contract Preparation, policy roll-out, restructuring & etc.)
• Main SAP user for HRBP function. Generated and analyzed reports (e.g. Turnover rate and root causes).
• Maintained personnel records and data in compliance with applicable regulations.
• Administered employee benefits programs and assisted with enrollment.
• Manage departmental purchasing, payment and cross charging activities
• Department IT key user

Recruitment:

• Full spectrum recruitment process
• Internship Management (quarterly turnover & recruit 20-30 headcount)

Learning & Development:

• Support in providing solutions for Bosch business learning needs and roll-out new L&D and Leadership initiative
• Coordinate all training programs & HRDF claim

HR Improvement Projects:

• Reviewed existing handbooks, policies and procedures.
• Developed and implemented onboarding and orientation programs for new employees.

Payroll Processing

• Ensure timely & accurate payroll processing & statutory payment in accordance to employment act

Recruitment

• Achieves staffing objectives by developing and implement recruiting plans and strategies designed to fulfill company staffing needs (full spectrum)

Employee Lifecycle Administration:

• Organized and conducted new hire orientation
• Verify completion of appropriate paperwork, recording information on human resources database.
• Created and completed personnel action for hires, terminations, title changes and terminations.

Compensation & Benefits:

• Administered and enforce compensation, benefits, and performance bonus and increment in accordance to company policy and procedure.
• Renew, explained and administered medical and insurance, Ensure all claims and payment are in comply with policies

Learning & Development:

• Understands learning needs from mangers and coordinate training
• Administer HRDF claim, training bond & ensure proper documentation of training in accordance with ISO compliances

Others:

• Met with staff to resolve difficult situations related to performance and conflict management.
• Manage employee disciplinary issue
• Conducted confidential investigations of discrimination, harassment and workplace violence.
• Handle foreign workers application and renewal (Yellow card holder)
• Maintain proper departmental filling in an easy retrievable manner.

HR:

• Recruitment: Assisted with writing job postings and job descriptions for boards, pre-screened resumes prior to sending to corporate hiring managers for consideration. Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Administration: Offer letter, contracts, agreement and onboardings documents preparation. Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Policy: Coordinated implementation of policies and programs revision.

Front desk:

• Answered phone and performed clerical duties.

• Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
• Provided product and service details information to customers upon inquiry and answered questions via phone, email, or online chat.