Trisha Truong
Kurraba Point,NSW
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Mix-bar Attendant
W Sydney Hotel
09.2023 - Current
- Restock and monitor mini bar items.
- Inspect and organise mini bars.
- Ensure quality control and replace expired items.
- Record consumed items for billing.
- Adhere to health regulations and hotel policies.
- Respond to guest inquiries and requests.
Beverage and Food Attendant - In-room Dining
W Sydney Hotel
09.2023 - Current
- Accurately take and process food and beverage orders.
- Deliver orders promptly, and set up dining areas in guest rooms.
- Ensuring food presentation meets the hotel's quality and aesthetic standards
- Ensure the cleanliness and presentation of trays and carts.
- Preparing and serving beverages, including alcoholic and non-alcoholic drinks, as per guest preferences
- Address guest needs and resolve complaints effectively.
- Collaborate with kitchen staff for timely order preparation.
- Handle payment transactions if needed, and complete the required paperwork.
- Preparing and delivering amenities for members and special occasions.
Front Desk Receptionist
The Sebel Manly Beach Hotel
09.2022 - 09.2023
- Greeting and welcoming customers at the front desk
- Handling check guests in and out with the utmost care
- Activating and issuing room key
- Answering incoming phone calls
- Booking and confirming reservations
- Creating individual accounts accurately based on specific guest requirements
- Preparing amenities for members and special occasions
- Processing payments and sending invoices.
Conference attendant
The Sebel Manly Beach Hotel
09.2022 - 09.2023
- Greeting delegates and promptly attending to all needs
- Providing all the information to all guests in a courteous and informative manner
- Going through the event order with customers to confirm everything will go as planned
- Providing food and beverages for customers on their break on time
- Ensuring the areas are in a clean and tidy state at all time
- Refreshing or packing down conference rooms at the end of the day
- Most of the conference groups gave me positive feedback
- I also have some returning customers for my services.
Cafe All-rounder
Café Lélunar
12.2020 - 06.2022
- Greeting customers, taking orders, and handling cash
- Cleaning, sanitising, and organising workstations
- Performing closing duties, including deep cleaning work area surfaces, storage, and equipment
- Delivering meals and drinks to tables
- Making cold drink orders accurately
- Ordering and receiving products and supplies to stock up.
Accounts Administrator
Baked Provisions
09.2019 - 06.2022
- Completing sale orders and sales invoices daily
- Filing and organising documents
- Support team members when in need.
Education
Master of Business in Global Hotel Leadership Hotel Management -
Southern Cross University
01.2025
Bachelor of Business in Marketing and Management Marketing and Management -
University of Technology Sydney
01.2022
Skills
- Teamwork
- Customer Service
- Technology Skills
- Adaptability
- Empathising
- Attention to Detail
Languages
English; Vietnamese
References
- Niklesh Maharjan - Chef from Cafe Lelunar: 0450503225
- Phuong Nguyen - Accountant from Baked Provisions: 0468996879
- Julie Tran - Reservation Manager at The Peppers Manly Beach Hotel: 0410828741
- Anna Tran - In-room Dining Assistant Manager at W Sydney Hotel: 0426588904
Hobbies and Interests
Travel and Art
Timeline
Mix-bar Attendant
W Sydney Hotel
09.2023 - Current
Beverage and Food Attendant - In-room Dining
W Sydney Hotel
09.2023 - Current
Front Desk Receptionist
The Sebel Manly Beach Hotel
09.2022 - 09.2023
Conference attendant
The Sebel Manly Beach Hotel
09.2022 - 09.2023
Cafe All-rounder
Café Lélunar
12.2020 - 06.2022
Accounts Administrator
Baked Provisions
09.2019 - 06.2022
Master of Business in Global Hotel Leadership Hotel Management -
Southern Cross University
Bachelor of Business in Marketing and Management Marketing and Management -
University of Technology Sydney
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