Summary
Overview
Work History
Education
Skills
Timeline
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Trisha Whan

Avoca,QLD

Summary

Dedicated to offering exceptional assistance to your team members & clients. Skilled at coordinating appointments, prioritising tasks and maintaining a time-efficient workspace. Positive and upbeat with strong relationship-building abilities.

Highly efficient and accurate with strong planning, problem-solving and communication skills. Significant experience in a fast paced, high volume, multi-layered work environment.

Overview

19
19
years of professional experience

Work History

Medical Receptionist

Advara Heartcare
08.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and Advara Heartcare policies.
  • Managed high call volumes, directing calls to the appropriate areas while maintaining a polite and professional demeanour.
  • Managed a multi level booking system for 5 cardiologists, along with echo & ecg specialist clinics.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Senior Optical Dispenser

The Optical Superstore
03.2017 - 08.2024
  • Communicated with patients, ensuring that medical information was kept private & confidential.
  • Improved operations through consistent hard work and dedication.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritisation and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the practice manager.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participating in, & encouraging, an inclusive, supportive team environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Adhered to all current social distancing protocols, & PPE requirements.
  • Participated in implementation of a scheduling system, to manage appointments of 5 optometrists.
  • Adhering to product quality control standards, based on current Australian Standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Sorted, received and distributed mail correspondence between optometrists & management.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Corresponded with clients through email, telephone or postal mail, including medical recalls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to all employees by copying, faxing and electronically filing documents.
  • Identifying patients needs, based on their optical history & lifestyle.
  • Ordering of optical appliances.
  • Assisting the optometrists with ocular pathology.

Assistant Practice Manager

OPSM
11.2005 - 03.2017
  • Procurement of new staff & training.
  • Oversaw budgeting, monthly planning and financial reporting.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Supervised team of 4, including incoming locum optometrists.
  • Developed close working relationships with associates and optometrists.
  • Boosted staff morale by offering constructive feedback and specific direction, through performance plans.
  • Managed stock quality assurance initiatives and clinical policies and procedures.
  • Discussed lifestyles with patients in effort to provide most effective optical solutions.
  • Provided direct supervision, ongoing staff development and continuing education to employees.
  • Collaborated with practice manager to maintain daily operations.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.

Education

Certificate IV - Optical Dispensing

RMIT
08.2011

Skills

  • Decision Making
  • Self-Motivated
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Active Listener
  • Computer Proficient
  • Customer Service-Oriented
  • Microsoft Office Suite
  • Records Management
  • Courteous and Professional
  • Data Entry and Database Software
  • Impeccable Attention to Detail
  • Reliable and Punctual
  • Positive Attitude
  • Office administration
  • Appointment management
  • Records management
  • Data entry

Timeline

Medical Receptionist

Advara Heartcare
08.2024 - Current

Senior Optical Dispenser

The Optical Superstore
03.2017 - 08.2024

Assistant Practice Manager

OPSM
11.2005 - 03.2017

Certificate IV - Optical Dispensing

RMIT

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Trisha Whan