Summary
Overview
Work History
Skills
Linkedin
Accomplishments
Timeline
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Trisha Wilson OAM

Ryde,NSW

Summary

Adept at fostering significant client relationships and driving sales growth, my tenure at Sapio - Human Powered Security showcased my expertise in key account management and strategic planning. Leveraging skills in relationship management and attention to detail, I consistently enhanced client satisfaction and retention, contributing to substantial business achievements.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

National Key Account Manager

Sapio - Human Powered Security
11.2017 - 12.2024
  • Provided exceptional support to clients, fostering long-term partnerships and generating repeat business.
  • Developed strong relationships with national clients through effective communication and negotiation skills.
  • Increased overall sales performance by implementing strategic account management plans.
  • Conducted ongoing competitor analysis, remaining current on industry news and emerging trends to inform strategic decision making.
  • Utilized CRM software to effectively track account information, sales activities, and client interactions for improved efficiency in managing key accounts.
  • Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
  • Achieved high client satisfaction by identifying and addressing key account needs.
  • Facilitated regular account reviews and provided updates on progress toward established goals, promoting transparency in client relationships.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Attended monthly sales meetings and quarterly sales trainings.

Travel Agent

Helloworld Travel
11.2014 - 11.2017
  • Generated travel documents to facilitate smooth client journeys.
  • Researched travel trends for staying updated on popular destinations.
  • Provided personalized travel recommendations by understanding client preferences.
  • Negotiated contracts with suppliers for securing competitive rates.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Coordinated travel itineraries by researching destinations and accommodations.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Updated and maintained customer databases to increase customer retention.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.

National Service Coordinator

DES Pty Ltd
03.2011 - 11.2014
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.

Events Team Coordinator

Balmain Leagues Club
01.2008 - 03.2011
  • Maintained and distributed information for functions and events.
  • Assisted event manager in achieving revenue goals set for events and catering.
  • Created, maintained and distributed event orders.
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Maximized venue utilization through careful space planning, ensuring optimal flow for attendees during events.
  • Successfully coordinated multiple events simultaneously, maintaining strict adherence to deadlines and budgets.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally throughout the planning process.
  • Developed strong client relationships, leading to repeat business and referrals from satisfied customers.
  • Managed event logistics and operations.
  • Coordinated schedules and timelines for events.

Skills

  • Sales presentations
  • Relationship management
  • Pricing strategy
  • Client relationship building
  • Key account management
  • Account management
  • Account retention
  • Regulatory compliance
  • Teamwork
  • Time management
  • Attention to detail
  • Reliability

Linkedin

www.linkedin.com/in/trisha-gardiner-wilson-oam-560b86254/

Accomplishments

    MEDAL (OAM) OF THE ORDER OF AUSTRALIA IN THE GENERAL DIVISION

    For service to the community through a charitable organisation.

    Adam Gardiner Fund

    • Founder, since 2006.

    • Founder, National Amyloidosis Day, since 2016.

Timeline

National Key Account Manager

Sapio - Human Powered Security
11.2017 - 12.2024

Travel Agent

Helloworld Travel
11.2014 - 11.2017

National Service Coordinator

DES Pty Ltd
03.2011 - 11.2014

Events Team Coordinator

Balmain Leagues Club
01.2008 - 03.2011

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Trisha Wilson OAM