TRISTA THORP
Thurgoona
Summary
Experienced Hospitality worker and Barista with over 4 years of experience in Hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Theircare Part Time Coordinator
Theircare PTY LTD
03.2023 - Current
- Watched children before and after school care, helped with assignments, led activities and transported securely between locations
- Kept facility areas clean and neat
- Assisted with meals by dishing food, pour drinks and layout out supplies such as plates, cups and napkins
- Provided before and after school care, homework assistance, activity planning and transportation.
- Supervised staff members by providing continuous feedback and support, leading to a high-performing team of childcare providers.
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Ensured compliance with health, safety, and licensing regulations by conducting regular inspections and taking corrective actions when necessary.
Hospitality Worker
McDonald's Restaurant
11.2018 - 01.2023
- Identified and resolved customer complaints concerning food or lodging
- Greeted and assisted Number guests every day and gathered information about each reservation
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Hospitality Worker
Temora French Hot Bread Bakery
03.2021 - 06.2022
- Cultivated warm relationships with regular customers
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Seasonal Worker
Graincorp Operations
10.2020 - 01.2021
Education
Temora High School
Temora, NSW11.2022
Skills
- Customer Service
- Work Planning and Prioritization
- Adaptive and creative
- Espresso machine operation
- Friendly and outgoing
- Active listener
- Hospitality service expertise
- Strong Work Ethic
- Patience and Empathy
Certification
- Certificate Il in Hospitality
- Working towards a Bachelor of K-12 education
- Childcare first aid with CPR certificate
- Working with children's check
Timeline
Theircare Part Time Coordinator
Theircare PTY LTD
03.2023 - Current
Hospitality Worker
Temora French Hot Bread Bakery
03.2021 - 06.2022
Seasonal Worker
Graincorp Operations
10.2020 - 01.2021
Hospitality Worker
McDonald's Restaurant
11.2018 - 01.2023
Temora High School
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