Trista Zerafa
Burnside
Summary
Highly motivated and compassionate double-degree student currently studying a Bachelor of Nursing and Midwifery, with a strong interest in delivering patient-centred care. Backed by professional experience in hospitality, bringing well-developed skills in teamwork, communication, time management, and cash handling to high-paced environments. Eager to transition into healthcare support roles, where dedication to safety, empathy, and quality care can make a positive impact on people’s lives. Recognised for a strong work ethic, adaptability, and commitment to supporting clients with dignity and respect.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor
WestWaters Hotel & Entertainment Complex
09.2024 - Current
- Assisted in managing daily food and beverage operations to ensure efficient service delivery.
- Supported inventory management by tracking stock levels and assisting with ordering supplies.
- Learned safety protocols and hygiene standards to maintain a clean and safe work environment.
- Collaborated with team members to enhance customer satisfaction through effective communication and teamwork.
- Participated in staff training sessions to develop knowledge of menu items and service procedures.
- Maximized team productivity by expertly delegating tasks to front of house staff.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Adapted quickly to changing priorities during peak service times, maintaining a smooth workflow.
- Contributed ideas during team meetings aimed at improving operational efficiency and guest experiences.
Food and Beverage Attendant
WestWaters Hotel & Entertainment Complex
01.2021 - 09.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed inventory levels, restocking supplies efficiently to support seamless operations.
- Operated Point of Sale (POS) system accurately, processing transactions with attention to detail.
- Trained new staff members on service protocols and operational procedures for consistency.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Birthday Party Attendant
Chipmunks Playland & Cafe
01.2020 - 10.2021
- Facilitated engaging birthday party activities, ensuring enjoyable experiences for children and parents.
- Coordinated setup and breakdown of party spaces, maintaining organized environments throughout events.
- Assisted in managing guest interactions, addressing inquiries to enhance customer satisfaction.
- Developed and implemented age-appropriate games, contributing to overall event success and engagement.
- Evaluated feedback from guests post-events, identifying opportunities for continuous improvement in services offered.
- Provided support to other staff members as needed, contributing to overall team success and efficiency during parties.
Education
Bachelors of Nursing And Midwifery - Nursing And Midwifery
Victoria University
Melbourne, VIC12-2027
VCE - VCE
Catholic Regional College Sydenham
Melbourne, VIC10-2024
Certificate III - Hospitality
Catholic Regional College Sydenham
Melbourne, VIC11-2022
Highschool - Years 7-10
Catholic Regional College Caroline Springs
Melbourne, VIC12-2020
Primary School - Prep To Year 6
Christ The Priest Primary School
Melbourne, VIC12-2016
Skills
- Task prioritization/time management
- Patient assessments/monitoring
- Positive attitude
- Infection control standards
- Privacy and confidentiality
- ADL assistance
- Team collaboration
- Communication (patient based and professionally)
Timeline
Food and Beverage Supervisor
WestWaters Hotel & Entertainment Complex
09.2024 - Current
Food and Beverage Attendant
WestWaters Hotel & Entertainment Complex
01.2021 - 09.2024
Birthday Party Attendant
Chipmunks Playland & Cafe
01.2020 - 10.2021
Bachelors of Nursing And Midwifery - Nursing And Midwifery
Victoria University
VCE - VCE
Catholic Regional College Sydenham
Certificate III - Hospitality
Catholic Regional College Sydenham
Highschool - Years 7-10
Catholic Regional College Caroline Springs
Primary School - Prep To Year 6
Christ The Priest Primary School
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