Tristan Blaga
Summary
Highly motivated commerce, marketing, and management student with experience in sales. Committed to personal and professional growth, seeking an opportunity to contribute to a company's success while enhancing marketing skills. Strong drive to achieve goals, eager to enhance expertise and gain necessary experience to excel in career as a Marketer.
Overview
7
7
years of professional experience
Work History
Retail Customer Service Associate
Sunglass Hut - Luxottica
11.2023 - Current
- Coordinated efficient product deliveries to meet customers' demands.
- Fulfilled customers' special requests for merchandise and delivery times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Team Member
Woolworths Group
09.2018 - 09.2019
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Commerce - Marketing Management
Macquarie University
Sydney, NSW07-2025
Skills
- Excellent written and oral communication
- Strategic Problem Resolution
- Team Leadership
- Project Support
- Sales target assessment
- Customer relations
- Customer support
- Rational and Critical Thinking
- Marketing team development
- Resource Optimization
- Drive for Success
Accomplishments
- Achieved a Deputy Principals award at Northmead CAPA High School
- Achieved a Distinction for Capstone Project for SolarCityEnergy at Macquarie University in 2023
- Consistently achieve personal KPI's and store targets at Sunglass Hut
- Achieved finals participation for Winston Hills Baseball Club every year for the last decade with multiple Grand Final victories
Timeline
Retail Customer Service Associate
Sunglass Hut - Luxottica
11.2023 - Current
Customer Service Team Member
Woolworths Group
09.2018 - 09.2019
Bachelor of Commerce - Marketing Management
Macquarie University
Similar Profiles
Sergio ReySergio Rey
Sales Associate at Sunglass Hut - LuxotticaSales Associate at Sunglass Hut - Luxottica
BRYAN ROSCOE WILLIAMS JR.BRYAN ROSCOE WILLIAMS JR.
Assistant Store Manager at Sunglass Hut, Luxottica GroupAssistant Store Manager at Sunglass Hut, Luxottica Group
Ke'ale Alii BacligKe'ale Alii Baclig
Store Manager at Sunglass Hut - LuxotticaStore Manager at Sunglass Hut - Luxottica