Tristan Blaga
Summary
Highly motivated commerce, marketing, and management student with experience in sales. Committed to personal and professional growth, seeking an opportunity to contribute to a company's success while enhancing marketing skills. Strong drive to achieve goals, eager to enhance expertise and gain necessary experience to excel in career as a Marketer.
Overview
7
7
years of professional experience
Work History
Retail Customer Service Associate
Sunglass Hut - Luxottica
11.2023 - Current
- Coordinated efficient product deliveries to meet customers' demands.
- Fulfilled customers' special requests for merchandise and delivery times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Team Member
Woolworths Group
09.2018 - 09.2019
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Commerce - Marketing Management
Macquarie University
Sydney, NSW07-2025
Skills
- Excellent written and oral communication
- Strategic Problem Resolution
- Team Leadership
- Project Support
- Sales target assessment
- Customer relations
- Customer support
- Rational and Critical Thinking
- Marketing team development
- Resource Optimization
- Drive for Success
Accomplishments
- Achieved a Deputy Principals award at Northmead CAPA High School
- Achieved a Distinction for Capstone Project for SolarCityEnergy at Macquarie University in 2023
- Consistently achieve personal KPI's and store targets at Sunglass Hut
- Achieved finals participation for Winston Hills Baseball Club every year for the last decade with multiple Grand Final victories
Timeline
Retail Customer Service Associate
Sunglass Hut - Luxottica
11.2023 - Current
Customer Service Team Member
Woolworths Group
09.2018 - 09.2019
Bachelor of Commerce - Marketing Management
Macquarie University
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