Tristan Cook
Spring Mountain
Overview
8
8
years of professional experience
Work History
Claims Manager
RACQ Insurance
05.2024 - 03.2025
- Oversaw vendor negotiations, securing favourable terms that positively impacted company profits.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Evaluated and settled complex insurance claims in strict timeframes.
Sales Representative
JB HI-FI
08.2023 - 12.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Contributed to sales growth by consistently meeting or exceeding individual sales goals.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Negotiated favourable terms in contracts, ensuring both customer satisfaction and profitability.
Case Manager
Bank Of Queensland
03.2023 - 07.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
ATO Customer Solutions Specialist
Probe ASIA PTY LTD
02.2022 - 02.2023
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
Delivery Driver
Dominos's Pizza
11.2020 - 03.2021
- Delivered pizza to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Mechanic's Trades Assistant
CJR Maintenence
03.2020 - 09.2020
- Familiarity and safe operation of both hand and power tools
- Ability to disassemble and reassemble mechanical components
- Ability to read and understand instructions, memos, and other documentation
- Demonstrating initiative and a willingness to learn
Mechanic's Trades Assistant
Northwest Mining
01.2018 - 01.2019
- Familiarity and safe operation of both hand and power tools
- Ability to disassemble and reassemble mechanical components
- Ability to read and understand instructions, memos, and other documentation
- Demonstrating initiative and a willingness to learn
Abouriost Labourer
Big River Tree Services
06.2017 - 12.2017
- Loaded, unloaded, and moved material to and from machinery
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to labourer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Used variety of hand and power tools to complete tasks.
Education
Grade 10 -
Springfield Central State Highschool
Springfield, QLD11.2017
Skills
- Claims analysis
- Claims processing
- Policy interpretation
- Customer service
- Problem-solving
- Materials handling
- Hand tool proficiency
- Safety awareness
- Detail-oriented work
- Sales expertise
- Valid Driver's license
- Positive attitude
Timeline
Claims Manager
RACQ Insurance
05.2024 - 03.2025
Sales Representative
JB HI-FI
08.2023 - 12.2023
Case Manager
Bank Of Queensland
03.2023 - 07.2023
ATO Customer Solutions Specialist
Probe ASIA PTY LTD
02.2022 - 02.2023
Delivery Driver
Dominos's Pizza
11.2020 - 03.2021
Mechanic's Trades Assistant
CJR Maintenence
03.2020 - 09.2020
Mechanic's Trades Assistant
Northwest Mining
01.2018 - 01.2019
Abouriost Labourer
Big River Tree Services
06.2017 - 12.2017
Grade 10 -
Springfield Central State Highschool
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