Summary
Overview
Work History
Education
Skills
Timeline
background-images

Tristan Knoop

Mount Duneed,VIC

Summary

Dynamic managerial professional with a proven track record of streamlining processes and driving high-performing teams to success. Recognized for exceptional analytical skills and a commitment to achieving results, consistently delivering on organizational goals. A collaborative leader fostering a culture of adaptability and empowering teams to thrive amidst changing demands. Passionate about leveraging expertise to enhance operational efficiency and support strategic initiatives.

Overview

21
21
years of professional experience

Work History

SOUTHERN MANAGER (AREA MANAGER)

OCTEC
01.2023 - Current
  • Managing 7 Regional Managers across Victoria and New South Wales
  • Overseeing 14 Employment Service Areas with up to 68 Career Consultants
  • Analyzing data and performance against Disability Employment Service KPI’s
  • Implementing strategic plans to boost and enhance performance in each Employment Service Area
  • Delivering training to Regional Managers and Career Consultants in line with the Disability Employment Service Grant agreement
  • Performance management and experience with HR practices
  • Ensuring the financial viability of each region and that service fees are compliant with the Grant agreement and that outcome fees are claimed in a timely manner
  • Resolving complex complaints and complaints that can’t be resolved at the local level.
  • Ensuring compliance with National Standards for Disability Services, Service Guarantees, Codes of Practice and other service quality standards as appropriate.

SENIOR COMPLIANCE OFFICER

OCTEC
01.2020 - 01.2023
  • Working in a team of 6 quality officers to ensure compliance was adhered to against the Disability Employment Service GRANT.
  • Reviewing and assessing eligible claims through the Centralised Claims Unit
  • Providing senior management with regular reports on performance, including any issues impacting negatively on performance and compliance, and recommended action to resolve these issues.
  • Review and implement training for consultants with systems and guidelines.
  • Reviewing data and ensuring that effective strategies are implemented to maximize performance
  • Supporting the OES Management Team to prepare for DSS (Department of Social Services) and DESE (Department of Education, Skills and Employment) monitoring visits and to address any compliance issues identified in those visits.
  • Helping ensure compliance with contractual obligations under relevant DSS and DESE contracts.
  • Training staff as required in DES, TtW and PN processes and procedures.

REGIONAL MANAGER

OCTEC
01.2016 - 01.2020
  • Managing and supporting 11 consultants to meet individual KPI’s and team targets.
  • Manage and monitor performance in line with Grant performance framework
  • Review and implement training for operational change
  • Reviewing data and ensuring that effective strategies are implemented to maximize performance
  • Complete daily reports to further support consultants to meet contractual obligations
  • Identify any areas for improvement and reporting to senior management
  • Conduct regular audits to ensure adherence to all compliance requirements
  • Contribute to the development of business practices, policies and procedures
  • Conduct reviews and performance management of all consultants
  • Liaising with a range of services in the community including secondary schools, neighborhood houses, RTO’s, mental health providers, youth services etc to promote our services and increase client referrals
  • Negotiating Service Level Agreements with various providers in the community to enable cross servicing to mutually benefit our clients and those of the service providers

SENIOR EMPLOYMENT CONSULTANT & COMPLIANCE OFFICER

SENSWIDE EMPLOYMENT
01.2013 - 01.2016
  • Oversaw the development and maintenance of an active network of local Employers and support services for participants to access in the LGBTI community
  • Actively promoted WorkingOUT through LGBTI events, local radio and community television.
  • Effectively manage a team of consultants to achieve performance targets
  • Completed case management to a caseload of 40 participant to meet their individual employment related goals and address barriers with suitable interventions
  • Ensured that all staff are fully resourced and trained to successfully place people with a disability into sustainable employment
  • Ensured that audits are conducted in a timely manner to meet The Departments regulations and requirements, also participated in ISO and the Quality Assurance Certification process
  • Ensured that all set KPI’s are being achieved
  • Created and implemented effective strategies to enhance the performance of the site and Employment Service Area
  • Organized and conducted regular team meetings, marketing meetings and one on one meetings with consultants
  • Monitored placement and outcome targets on a daily, weekly and monthly basis and communicated these with the team and senior staff through performance reports
  • Conducted all training and induction of staff
  • Conducted performance reviews for all team members under probation reviews
  • Developed and maintained procedures and work instructions to ensure that staff were able to perform their duties competently
  • Liaised with participants and staff to handle and resolve any complaints
  • Contribute to strategic planning for performance and quality
  • Complete fortnightly compliance training for all staff
  • WORKINGOUT CONTRACT (LGBTI EMPLOYMENT SERVICE)

REGIONAL COORDINATOR

ADVANCED PERSONNEL MANAGEMENT (APM)
01.2012 - 01.2013
  • Regional Coordinator (Maroondah & East Gippsland ESS & DMS)
  • Responsible for ensuring the smooth transition of a recent merger with another small Disability Employment Service (Employment Support Service contract)
  • Monitoring change management and the delivery of project outcomes
  • Reviewing data and ensuring that effective strategies are implemented to maximize performance
  • Staff training and development-ensuring that all new staff that have transitioned across and are competent in all APM policies and procedures
  • Identify any areas for improvement and reporting to senior management
  • Conduct regular audits to ensure adherence to all compliance requirements
  • Contribute to the development of business practices, policies and procedures
  • Support, coach and provide feedback to a team of 3 Managers and 16 Employment Consultants across 2 Employment Service Areas
  • Liaising with a range of services in the community including secondary schools, neighborhood houses, RTO’s, mental health providers, youth services etc to promote our services and increase client referrals
  • Negotiating Service Level Agreements with various providers in the community to enable cross servicing to mutually benefit our clients and those of the service providers

REGIONAL MANAGER

ADVANCED PERSONNEL MANAGEMENT (APM)
01.2011 - 01.2012
  • Regional Manager for the Maroondah ESA
  • Effectively managed a team of 5 consultants
  • Ensured that all staff were fully resourced and trained to successfully place people with disabilities into employment
  • Ensured that audits were conducted in a timely manner to meet DEEWR regulations and the requirements of the ISO and the Quality Assurance Certification process
  • Ensured that the Advanced Personnel Management DES KPI’s were being achieved
  • Created and implemented effective strategies to enhance the performance of the site and Employment Service Area
  • Organised and conducted regular team meetings, marketing meetings and one on one meetings with staff
  • Monitored placement and outcome targets on a daily, weekly and monthly basis and communicated these with the team and region through performance reports
  • Oversaw the development and maintenance of an active network of local Employers and support services for jobseekers
  • Conducted all recruitment, training and induction of staff
  • Conducted performance reviews for all team members every 12 months
  • Developed and maintained procedures and work instructions to ensure that staff were able to perform their duties competently
  • Liaised with jobseekers and staff to handle and resolve any complaints

EMPLOYMENT CONSULTANT

MATCHWORKS
01.2008 - 01.2011
  • Responsible for the intake procedures for all new Disability Employment Network (DEN) job seekers
  • Administered the diary on EA3000 and liaised with Job Capacity Assessor’s to ensure smooth transition of clients into the program
  • Managed all new referrals to DEN, making decisions regarding client intake
  • Assessed the work-readiness of clients and determined levels of support required
  • Established a rapport with job seekers to explore and identify any barriers that may affect their ability to obtain or maintain employment
  • Referred clients to and liaised with any relevant medical professionals
  • Provided pre-employment assistance through vocational counselling, training and developing job search skills
  • Supported workers in maintaining employment by providing ongoing post placement support
  • Gathered all necessary evidence to claim employment outcomes
  • Maintained client file notes on a regular basis and performed all necessary administrative duties

STORE MANAGER

COLES GROUP - TARGET COUNTRY
01.2005 - 01.2008
  • Excelling in sales budgets forecasted each half and received an award for highest percentage in reducing business cost.
  • Coordinating weekly sales meetings with management team, weekly team meetings discussing current changes in policies or upcoming sales budgets.
  • High level customer service including, handling customer queries and complaints
  • Stock control and loss prevention, ensuring stock turnover is in line with set budgets.
  • Coordinating stock take and developing action plan to reduce store shrinkage.
  • Overseeing the all aspects of financial administration from banking, cash handling, balancing of registers, safe and petty cash. Ensuring any discrepancy was fully investigated and report written if further investigations are required.
  • Coordinated visual merchandising and stock presentation. Training staff to achieve and maintain high standard.
  • Coordinated Advertising campaigns ensuring aggressive Point Of Sale for catalogues and positioning of hot items ensuring sale budgets are meet and in line with Australian Competition and Consumer Commission.
  • Budgeting staff wages and calculating payroll awards and rates for all staff.
  • Ensure compliance to OH&S standards. Received high result from external audit in complying with all OH&S standards.
  • Compliance with company policies and procedures. Received an outstanding result in risk assessment audit.
  • Managing a team of 20 members with training, personal development, performance, recognition, procedures and policies and complying with OH&S procedures.

Education

Life Coach Certification -

Beautiful You Coaching Academy
01.2019

Diploma - Employment Services

Work Savvy Training
01.2012

Diploma - Management

Work Savvy Training
01.2012

Certificate IV - Community Services

Karingal Training
01.2010

Skills

  • Highly motivated and thrive under pressure
  • Ability to manage, mentor and train staff
  • Outstanding ability to work within contractual requirements and relevant legislation
  • Strong and solid understanding of the Case Management
  • Demonstrated ability to adapt to high pressured environments
  • Exceptional negotiation skills
  • Work with a vast and diverse range of staff and stakeholders
  • High standard of communication skills
  • Exceptional customer service and interpersonal skills
  • Proficient in administrational duties
  • Approachable and ability to build rapport with people
  • Team player, ability to also work autonomously
  • Customer service
  • Time management
  • Decision-making
  • Team leadership
  • Verbal and written communication
  • Staff training and development
  • Documentation and reporting
  • Strategic planning

Timeline

SOUTHERN MANAGER (AREA MANAGER)

OCTEC
01.2023 - Current

SENIOR COMPLIANCE OFFICER

OCTEC
01.2020 - 01.2023

REGIONAL MANAGER

OCTEC
01.2016 - 01.2020

SENIOR EMPLOYMENT CONSULTANT & COMPLIANCE OFFICER

SENSWIDE EMPLOYMENT
01.2013 - 01.2016

REGIONAL COORDINATOR

ADVANCED PERSONNEL MANAGEMENT (APM)
01.2012 - 01.2013

REGIONAL MANAGER

ADVANCED PERSONNEL MANAGEMENT (APM)
01.2011 - 01.2012

EMPLOYMENT CONSULTANT

MATCHWORKS
01.2008 - 01.2011

STORE MANAGER

COLES GROUP - TARGET COUNTRY
01.2005 - 01.2008

Diploma - Employment Services

Work Savvy Training

Diploma - Management

Work Savvy Training

Certificate IV - Community Services

Karingal Training

Life Coach Certification -

Beautiful You Coaching Academy

Similar Profiles

CREATE PROFILE
Tristan Knoop