Tristan McDermott-Hallam
Toowong,QLD
Summary
I am a proactive Escape Room Manager, Front of House Staff Member, and Receptionist with extensive experience in hospitality and customer service.
I have successfully optimized staff assignments and memorized intricate puzzles to improve operational efficiency.
I am also skilled in beverage preparation, cash handling, and staff training, where communication and teamwork is at play.
I always pay attention to detail, always strive for excellence in what I perform, and always ensure customer service is a top priority.
Overview
2
2
years of professional experience
Work History
Receptionist
Bundy Bowl & Leisure
02.2024 - Current
- Greeted customers at front desk providing assistance.
- Confirmed appointments & communicated with clients.
- Handled cash transactions - maintained sales, and payment records accurately.
- Answered central telephone system and directed calls.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed and filed paperwork regarding large clientele.
Escape Room Manager
Bundy Bowl & Leisure
03.2023 - Current
- Reduced wait times for customers by optimizing management of staff assignment's.
- Worked unsupervised.
- Memorised all puzzles, tricks, and locks in particular rooms to maximise efficiency.
- Oversaw maintenance of escape rooms if needed.
- Trained and supervised staff in particular escape rooms.
Front of House Staff Member
Bundy Bowl & Leisure
10.2022 - Current
- Assisted with menu recommendations, and answered question regarding food preparation and ingredients.
- Helped guests at tables when in need of assistance.
- RSA Holder.
- Accumulated experience in pouring alcohol such as beers, and other basic drinks.
- Collaborated with back-of-house staff to ensure coordination between kitchen operations and guest service.
- Maintained and operated commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Retail Worker
Bundy Bowl & Leisure
03.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Shalom College
Bundaberg, QLD11.2024
Skills
- Staff Training and Development
- Innovative thinking
- Unsupervised working
- Time Management
- Attention to Detail
- Multitasking
- Beverage Preparation
- Order Taking
- Telephone skills
- Data Entry
- Office Administration
- Communication with children, teens, adults, and disabled
Timeline
Receptionist
Bundy Bowl & Leisure
02.2024 - Current
Escape Room Manager
Bundy Bowl & Leisure
03.2023 - Current
Front of House Staff Member
Bundy Bowl & Leisure
10.2022 - Current
Retail Worker
Bundy Bowl & Leisure
03.2022 - Current
High School Diploma -
Shalom College
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