Summary
Overview
Work History
Education
Skills
Timeline
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Tristan Turner

Geelong

Summary

Experienced customer service professional with over 6 years in high-pressure settings. Skilled in managing complex client communications and maintaining confidentiality. Proficient in critical thinking, decision-making, and utilizing Microsoft applications for operational excellence. Seeking to apply expertise in a new sector while maintaining superior customer support standards.

Overview

5
5
years of professional experience

Work History

Gas Sales Service Consultant

Energy Australia
09.2022 - 10.2024
  • Communicating with stakeholders regarding updates of ongoing or new jobs
  • Creating Gas accounts for both residential and commercial properties
  • Experience handling difficult calls and situations life as Life Support, Family Domestic Violence, Abusive and translator calls
  • Working in a business environment with ever changing KPI’s (Key Performance Indicators) and SLA’s (Service-level Agreements)
  • Assisted customers in the process of abolishing and altering gas meters/service lines and informing of t&c’s including timelines
  • Adapting to constantly changing gas rules and regulations across states and proactively advising changes to both residential and commercial clients

Service Desk Officer

SWARH (Southwest Alliance of Rural Health)
06.2019 - 06.2022
  • Assisting staff over the phone regarding any problems user’s require assistance with
  • Creating and Maintaining Accounts for staff at Barwon Health and across rural victoria
  • Meeting SLA’s (Service-level Agreements) and KPI’s (Key Performance Indicators)
  • Provided Support and Assistance to SWARH During Code Yellow Cyber incident from September 2019-February 2020
  • Supported SWARH During COVID-19 pandemic March 2020- June 2022
  • Undertaken customer communication skills training programs provided by SWARH
  • Provided assistance to external users such as vendors and practitioners

Education

VCE Certification -

ST JOSEPH'S COLLEGE GEELONG
01.2017

Skills

  • Highly skilled in computer applications
  • Ability to adapt and work in to changing circumstances and work effectively in a variety of environments
  • Excellent critical thinking, decision making and problem-solving skills
  • Ability to work well under pressure
  • Clear and concise telephone manner
  • Ability to present information clearly
  • Courteous, Well Mannered
  • Punctual, Responsible and Efficient
  • Goal oriented

Timeline

Gas Sales Service Consultant

Energy Australia
09.2022 - 10.2024

Service Desk Officer

SWARH (Southwest Alliance of Rural Health)
06.2019 - 06.2022

VCE Certification -

ST JOSEPH'S COLLEGE GEELONG

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Tristan Turner