Detail-oriented professional with strengths in sales development and time management. Known for successfully resolving customer inquiries and complaints while implementing effective sales strategies that drive revenue growth.
Overview
8
8
years of professional experience
Work History
Purchasing/Sales Associate
Haymans Electrical
Maroochydore, qld
01.2026 - Current
Negotiated pricing and terms with suppliers to enhance procurement strategy.
Identified and proposed cost-saving opportunities through supplier consolidation and alternative sourcing.
Monitored and forecasted upcoming levels of demand to maintain optimal inventory levels.
Monitored inventory levels and adjusted stock to meet production requirements.
Internal Sales Associate
Haymans Caloundra
Caloundra, qld
03.2025 - 01.2026
Supported sales team by providing product expertise and facilitating order processing.
Handled customer inquiries via phone and email, ensuring timely resolutions.
Resolved customer complaints in a professional manner.
Collaborated with colleagues to enhance internal sales processes for improved efficiency.
Supported marketing efforts by promoting new products to clients.
Developed pricing strategies that maximized profits while remaining competitive.
2IC
Rexel Cambridge
Cambridge , tasmania
06.2024 - 03.2025
Assisted in managing daily store operations and ensuring optimal customer service.
Monitored inventory levels and processed orders to ensure timely stock replenishment.
Resolved customer inquiries and complaints, fostering positive relationships.
Collaborated with management to develop strategic plans that align with business goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Recruited and trained new employees, enhancing team capability to meet job requirements.
Maintained accurate records of sales transactions and inventory movements.
Internal Sales Associate
Haymans Caloundra
Caloundra, QLD
03.2022 - 04.2024
Managed customer inquiries via phone and email to ensure timely resolutions and enhance customer satisfaction.
Identified and pursued upselling opportunities during customer interactions to increase overall sales revenue.
Collaborated with colleagues to streamline internal sales processes, resulting in improved operational efficiency.
Resolved customer complaints in a professional manner.
Developed pricing strategies that maximized profits while remaining competitive.
Analyzed sales data to identify trends and develop plans for future growth.
Provided technical support to customers regarding products and services offered by the company.
Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Internal Sales Associate
Ideal Electrical
Maroochydore, QLD
01.2018 - 03.2022
Guided customers in product selection and purchase decisions to enhance satisfaction.
Identified and pursued upselling opportunities to increase average order value.
Increased profits by upselling and cross-selling to existing customers.
Met monthly sales targets while adhering to company policies.
Resolved customer issues promptly to uphold service excellence.
Managed customer inquiries through phone and email communication.
Built relationships with clients by providing timely follow-up services.
Updated customer records in the internal CRM system regularly.