TRIXIE NGUYEN
Melbourne,VIC
Summary
As a transferred sophomore at La Trobe University with foreign experience from HAN University, I bring a rich background to the table. Currently pursuing a Bachelor of Arts degree, I have three years of managerial assistant experience in Vietnam, the Netherlands, and Australia. I am enthusiastic about contributing my diverse skill set and positive attitude to create memorable experiences for customers while supporting the team's objectives
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
SARA Craft Ramen & Bar
10.2023 - Current
- Executed front-of-house and barista duties while ensuring exceptional customer service standards were met.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction.
Front of House Staff Member
Old Men Pho
09.2023 - Current
- Provided exceptional customer service to ensure satisfaction.
- Replenished supplies and organized food preparation stations to maximize productivity.
Assistant Manager
V Corner Bistro & Bar
04.2022 - 06.2023
- Devised and executed strategies to enhance customer satisfaction and loyalty, resulting in a 20% increase in returning customers.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Private Home Tutor
Golden Maison
03.2020 - 12.2021
- Provided personalized academic support to a 7th-grade student, resulting in a 30% improvement in test scores.
Collaborated closely with parents to understand and meet academic goals, ensuring alignment with curriculum standards.
Assistant Manager
Danshari
11.2020 - 03.2021
- Assisted marketing team in creating and optimizing content for various platforms, including social media and websites.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Kindergarten Tutor
Kinder World International Kindergarden
11.2018 - 02.2020
- Provided personalized care and education to a 3-year-old student, focusing on motor skill development and socialization.
- Collaborated with parents and school staff to monitor progress and address any developmental concerns proactively.
Education
Bachelor of Arts - Communication
LA TROBE UNIVERSITY
Bundoora, VIC08-2025
Associate of Arts - Communications
HAN UNIVERSITY OF APPLIED SCIENCES
Arnhem, Netherlands05-2023
High School Diploma -
NGUYEN THUONG HIEN SENIOR HIGH SCHOOL
Ho Chi Minh, Vietnam05.2017
Skills
- Critical Thinking
- Interpersonal Skills
- Communication Skills
- Performance Management
- Problem-Solving
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
French
Elementary
Certification
- IELTS: OVERALL 7.0
Issued July 2023
Timeline
Assistant Manager
SARA Craft Ramen & Bar
10.2023 - Current
Front of House Staff Member
Old Men Pho
09.2023 - Current
Assistant Manager
V Corner Bistro & Bar
04.2022 - 06.2023
Assistant Manager
Danshari
11.2020 - 03.2021
Private Home Tutor
Golden Maison
03.2020 - 12.2021
Kindergarten Tutor
Kinder World International Kindergarden
11.2018 - 02.2020
Bachelor of Arts - Communication
LA TROBE UNIVERSITY
Associate of Arts - Communications
HAN UNIVERSITY OF APPLIED SCIENCES
High School Diploma -
NGUYEN THUONG HIEN SENIOR HIGH SCHOOL
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