Trong LU
South Brisbane,Queensland
Summary
Proven track record in customer service and problem-solving, honed at Walkabout Bakery. Excelled in managing high-stress situations, enhancing customer loyalty through empathetic dispute resolution. Demonstrated critical thinking and active listening, effectively handling escalated calls. Skills in customer relations and service significantly boosted repeat business, showcasing a commitment to excellence and positive outcomes.
Overview
11
11
years of professional experience
Work History
Customer Service Representative, Barista, Baker
Walkabout Bakery, The Magic Oven, Cactus Cafe
Brisbane, QLD
03.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Civil Engineering
Southern Cross University
Gold Coast, QLD12.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Timeline
Customer Service Representative, Barista, Baker
Walkabout Bakery, The Magic Oven, Cactus Cafe
03.2014 - Current
Associate of Science - Civil Engineering
Southern Cross University