Troy Andrews
Picton,NSW
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Senior Supervisor skilled in Security and managing complex projects with general oversight. Effectively communicates within and outside function to gain cooperation on operational processes, practices and procedures. Documented leadership success in making moderate to substantial improvements to enhance staff training and productivity and achieve goals.
Overview
7
7
years of professional experience
Work History
Senior Supervisor
Checkmate Protective Services
Sydney, NSW
07.2022 - Current
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Identified underperforming areas and implemented effective process improvements.
- Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Maximized personal competency through continuous professional development.
- Assessed problems and conflicts and resolved independently.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Provided interpretation and guidance on procedural questions.
- Evaluated employee performance and coached and trained to improve weak areas.
Senior Security Guard
Atlas Protection Services
Mascot, NSW
01.2020 - 07.2022
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Guard Team Supervisor
Wilson Security
Sydney, NSW
01.2018 - 01.2020
- Preserved inmates' legal rights through trainings and interventions with correctional officers.
- Worked with corrections officers to intervene in tense or hostile situations.
- Coordinated activities by scheduling work assignments and setting priorities.
- Inspected housing and common use facilities for safety, cleanliness and security.
- Supervised 30 employees and performance of tasks and managed 100+ offenders.
- Processed intake and release of residents and maintained records of incarceration.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Completed daily work report sheets and delegated tasks to employees.
- Gained extensive knowledge in data entry, analysis and reporting.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
Guard Supervisor
Integra Security Solutions
Bankstown, NSW
01.2017 - 01.2019
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
Guard
Davlin Security Group
Narellan, NSW
12.2017 - 11.2018
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Examined doors, windows and gates to verify security.
Guard
Impressive Security
Campbelltown, NSW
01.2016 - 12.2017
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
SECURITY OPERATIONS CERTIFICATE II - Security Services Administration And Management
SECTA TRAINING ACADEMY
Granville, NSW03.2016
Certificate IV - Mental Health Counseling
Tafe
Macquarie Fields, NSW01.2016
Diploma - Mental Health Services
Tafe
Macquarie Fields, NSW01.2015
Certificate IV - Commercial Crookery
Tafe
Hamilton, NSW01.2005
Skills
- Operational Efficiency and Safety
- Operational Standards
- Inventory Control Processes
- Project Restructuring
- Resolving Conflicts
- Team Relationships
- Compliance Understanding
- Motivational Leadership
- Regulations and Procedures
- Organizational Strength
- Negotiation and Conflict Resolution
- Administration and Reporting
Timeline
Senior Supervisor
Checkmate Protective Services
07.2022 - Current
Senior Security Guard
Atlas Protection Services
01.2020 - 07.2022
Guard Team Supervisor
Wilson Security
01.2018 - 01.2020
Guard
Davlin Security Group
12.2017 - 11.2018
Guard Supervisor
Integra Security Solutions
01.2017 - 01.2019
Guard
Impressive Security
01.2016 - 12.2017
SECURITY OPERATIONS CERTIFICATE II - Security Services Administration And Management
SECTA TRAINING ACADEMY
Certificate IV - Mental Health Counseling
Tafe
Diploma - Mental Health Services
Tafe
Certificate IV - Commercial Crookery
Tafe
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