Troy Baker
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Invested and dedicated to forming trusting relationships and advocating for best interests of clients. Respectful and compassionate.
Overview
25
25
years of professional experience
Work History
NDIS & DVA Support Worker
Self Employed Services
07.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Managing Car Detailing Outlet
ABC Car Detailing
03.1999 - 08.2018
- Implemented employee training programs that increased knowledge of industry trends and advanced detailing techniques.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Boosted productivity by monitoring the quality of work performed by detailers and providing guidance when necessary.
- Resolved customer complaints promptly and professionally, ensuring positive experiences with our services.
- Optimized employee schedules to balance workload among team members while minimizing overtime costs.
- Enhanced customer satisfaction by delivering high-quality detailing services and maintaining a clean work environment.
- Ensured compliance with local regulations regarding chemical usage, disposal methods, and workplace safety measures.
- Improved team morale through clear communication, constructive feedback, and recognition of achievements.
- Conducted regular performance evaluations for car detailers, identifying areas for growth and development opportunities.
- Trained new employees on company protocols, safety procedures, and best practices in car detailing.
- Streamlined operations by creating systems for tracking inventory and ordering supplies as needed.
- Increased efficiency by implementing new cleaning techniques and products for improved results.
- Provided exceptional customer service and addressed customer inquiries.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Reported daily work progress and encountered problems to management.
Education
No Degree -
Viewbank College
Rosanna, VIC12.2000
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Cleaning and sanitizing
- Confidentiality and Privacy
- Clean Driving Record
- Police Check
- WWC Check
Timeline
NDIS & DVA Support Worker
Self Employed Services
07.2023 - Current
Managing Car Detailing Outlet
ABC Car Detailing
03.1999 - 08.2018
No Degree -
Viewbank College
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